Aisha Harris
Columbia,SC
Summary
Dynamic and results-driven professional with a proven track record at Navy Federal Credit Union, excelling in customer service and operational efficiency. Bilingual in English and German, I leverage strong organizational skills and a positive attitude to enhance team performance and drive customer satisfaction. Recognized for innovative solutions and exceptional client interactions.
Overview
14
14
years of professional experience
Work History
MSR II
Navy Federal Credit Union
Columbia, SC
10.2025 - Current
- Identified needs of customers promptly and efficiently.
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Educated clients on banking products and services available.
- Addressed customer inquiries to provide clarity on banking options available. regarding bank products and services.
- Explained account information to customers in detail.
- Assisted clients with account management and financial product selection.
- Provided exceptional customer service to resolve inquiries and issues promptly.
- Collaborated with team members to streamline operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Adhered to security procedures and compliance regulations diligently.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers daily to ensure accuracy in financial records. on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
- Completed day-to-day duties accurately and efficiently.
Barista
Starbucks
Columbia, USA
01.2025 - Current
- Consistently achieve high customer connection scores by creating personalized and welcoming guest interactions
- Prepare customer beverage and food orders to their specific specifications
- Anticipated store and customer needs, ensuring highest standard of customer service
- Managed drive-through during peak hours, achieving goals by describing menu items and processing 30-50 transactions per hour
- Collaborated with store manager and shift supervisors to maintain efficient operations, including restocking and store cleanliness while upselling
- Have fostered an excellent rapport with frequent customers
- Use POS system to take orders and process credit card and cash transactions
- Managed weekly distribution of tips among team members
- Awarded first Starbucks Partner of the Quarter at new store
Real Estate Assistant
Real Estate Company
Dupont, USA
06.2019 - 09.2022
- Preparing real estate forms and documents.
- Coordinated showings, assisted at open houses, and gathered client feedback to enhance property presentation.
- Preparing listing materials and posting property listings.
- Ordered supplies and prepared marketing materials to support property listings and attract potential buyers.
- Managed client database and compiled reports to track engagement and streamline communication.
- Preparing correspondence, scheduling meetings, and making travel arrangements.
- Organized electronic and paper files to ensure easy access to important documents.
Operations Manager
Men's Wearhouse
Tacoma, USA
05.2012 - 09.2015
- Led non-customer facing operations, including shipment processing, ecommerce processing, and back of house duties, to ensure exceptional customer experience and store readiness
- Analyzed reporting and executed customer outreach and follow-up strategies to drive rental and retail sales volume
- Supported achievement of retail, rental, and custom sales goals through targeted strategies and quality sales initiatives
- Lead special occasion/rental marketing efforts for the store
- Observe, train and facilitate the special occasion rental process with the store staff
- Train store staff on all operational policies and procedures, and ensure compliance
- Greet and interact with customers in a friendly and professional manner and support the team selling process
Education
Bachelor's Degree -
University of Washington
Tacoma, WA06-2014
Prerequisites -
Eastern Washington University
Cheney, Wa06-2011
Skills
- Bilingual English/German
- Excellent customer service
- Team player
- Positive attitude
- Critical thinker
- Strong organization
- Quick learner
- Adaptable and flexible in any work condition
- Ability to work under pressure
Timeline
MSR II
Navy Federal Credit Union
10.2025 - Current
Barista
Starbucks
01.2025 - Current
Real Estate Assistant
Real Estate Company
06.2019 - 09.2022
Operations Manager
Men's Wearhouse
05.2012 - 09.2015
Bachelor's Degree -
University of Washington
Prerequisites -
Eastern Washington University