Hi, I’m
Aisha Jones
Canton,OH
Summary
Resourceful and skilled beauty professional with 10 years of experience in the beauty industry. Proficient in providing exceptional customer service, performing various esthetic services, and maintaining a clean and organized salon environment. Possess a strong background in cosmetology, including haircuts, styling, coloring, and chemical treatments. Skilled in marketing and sales, with a proven track record of increasing customer base through effective strategies.
Overview
10
years of professional experience
1
Certification
Work History
Honey Beez Esthetics
Esthetician
12.2021 - Current
Job overview
- Performed a wide range of skin care treatments, including facials, chemical peels, microdermabrasion, and waxing
- Conducted thorough skin analysis to determine clients' specific needs and recommend appropriate treatments
- Customized skincare regimens for clients based on their individual skin type and concerns
- Maintained a clean and organized treatment room, ensuring compliance with sanitation standards
- Educated clients on proper skincare routines and recommended products for at-home use
- Utilized advanced equipment such as LED light therapy devices or radiofrequency machines to enhance treatment outcomes
- Provided pre-consultations to assess clients' expectations, allergies, medical history, and contraindications before performing any procedures
- Demonstrated expertise in analyzing different skin types (oily/dry/combination) using various diagnostic tools
EPIC SOLUTIONS
Call Help Desk Representative
04.2020 - 12.2022
Job overview
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Utilized CRM software to accurately document customer interactions and update account information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
- Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively
- Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
- Recognized as a top performer within the team based on consistently achieving high sales conversion rates during upselling/cross-selling opportunities
- Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
Regis Corporation
Cosmetologist
06.2017 - 01.2020
Job overview
- Performed a wide range of cosmetology services including haircuts, styling, coloring, and chemical treatments
- Consulted with clients to understand their desired look and provided expert advice on suitable hairstyles and treatments
- Expertly applied hair color using different methods like foiling, balayage, and Ombre
- Administered chemical treatments such as perms and relaxers while ensuring client safety and satisfaction
- Maintained up-to-date knowledge of the latest trends in hairstyling techniques, products, and equipment
- Managed salon inventory by ordering supplies efficiently to ensure smooth operations without excessive waste or shortages
- Built a loyal clientele through exceptional customer service skills and attention to detail in meeting individual needs
- Collaborated with other stylists on creative projects like fashion shows or editorial photoshoots to create unique looks that align with the overall vision
- Participated in ongoing professional development courses to stay updated with new techniques and industry advancements
- Ensured compliance with health regulations by maintaining cleanliness standards within the salon area
- Demonstrated excellent time management skills by efficiently scheduling appointments and managing client flow
- Implemented effective marketing strategies to attract new clients, resulting in a XX% increase in customer base
Fe' acher house of beauty
Cosmetologist
07.2015 - 05.2017
Job overview
- Performed a wide range of cosmetology services including haircuts, styling, coloring, and chemical treatments
- Demonstrated proficiency in various cutting techniques such as layering, texturizing, and razor cuts
- Maintained up-to-date knowledge of the latest trends in hairstyling techniques, products, and equipment
- Managed salon inventory by ordering supplies efficiently to ensure smooth operations without excessive waste or shortages
- Built a loyal clientele through exceptional customer service skills and attention to detail in meeting individual needs
- Provided scalp massages during shampooing to enhance relaxation for clients while promoting blood circulation for healthy hair growth
- Styled hair for special occasions such as weddings, proms, or photo shoots according to client preferences and event themes
- Demonstrated excellent time management skills by efficiently scheduling appointments and managing client flow
- Provided exceptional customer service by actively listening to clients' concerns or requests and addressing them appropriately
- Utilized professional-grade tools and equipment to ensure high-quality results that meet or exceed client expectations
Education
Sylvain Melloul International Hair AcademyLynchburg, VA
License from Cosmetology
04.2016
Skills
- Entrepreneurship
- Nail Care
- Body Waxing
- Time Management
- Hair Styling
- Facials
- Dermaplaning
- Retail Sales
- Front Desk
- Upselling
- Microsoft Outlook
- Administrative Experience
- Dermabrasion
- Customer service
- Skin Analysis
Certification
Cosmetology License
Timeline
Esthetician
Honey Beez Esthetics
12.2021 - Current
Call Help Desk Representative
EPIC SOLUTIONS
04.2020 - 12.2022
Cosmetologist
Regis Corporation
06.2017 - 01.2020
Cosmetologist
Fe' acher house of beauty
07.2015 - 05.2017
Sylvain Melloul International Hair Academy
License from Cosmetology
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