Summary
Overview
Work History
Education
Skills
References
Timeline
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Gianna Santorelli

Farmingdale,NY

Summary

Motivated Small Business Owner and Licensed Esthetician with a proven record of successfully managing daily operations. Skilled in monitoring day-to-day activities, analyzing sales reports, and providing hands-on client services. A charismatic leader dedicated to generating repeat business and fostering a welcoming environment.

Overview

9
9
years of professional experience

Work History

Esthetician

Self Employed
Massapequa, NY
01.2020 - Current
  • Cultivated a welcoming and luxurious environment in the studio, enhancing client experience and satisfaction, leading to high rates of repeat business and referrals
  • Achieved a ___ % increase in revenue YOY by implementing up-selling techniques and introducing new service packages tailored to client needs
  • Created and operated a successful social media platform that drew in new clientele and retained business, increasing online following by ___%
  • Performed eyelash extensions, refills, and removals in accordance with industry standards
  • Developed a comprehensive client retention program, including loyalty rewards and personalized follow-up communications, leading to a (X%) increase in returning clients
  • Developed business plans and strategies to grow small business
  • Actively engaged with the community through social media and networking, enhancing the studio's visibility and reputation within the local market
  • Created budgets and monitored expenses to stay within budget limits
  • Provided thorough consultations to clients on lash services and products
  • Developed marketing campaigns to deliver messages to target audience
  • Educated clients on proper aftercare techniques for lashes
  • Trained and certified aspiring lash technicians, providing them with the education and techniques to help them grow a successful business of their own

Receptionist/Manager/Lash Artist

Amazing Lash Studio
Merrick, NY
06.2016 - 01.2020
  • Provided customized eyelash extension services based on clients' desired look, including classic, volume and hybrid styles
  • Trained new employees on how to properly apply eyelash extensions
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement
  • Initiated new projects that resulted in increased productivity across all departments
  • Created content for social media to advertise for upcoming specials and events
  • Implemented social media campaigns to increase brand awareness

Assistant Manager

Vanilla Sky
Woodbury, NY
06.2015 - 06.2016
  • Developed and implemented store policies and procedures to ensure efficient operations
  • Recruited, trained, and managed staff; scheduled shifts and tracked employee attendance
  • Created and maintained social media page for company
  • Created visual displays that attracted customers to merchandise in the store

Education

Licensed Esthetician - Esthetics

New York Institute of Beauty
Islandia, NY
01-2016

Skills

  • Licensed Esthetician
  • Entrepreneurship
  • Client retention
  • Social media
  • B2B & B2C sales
  • Market entry & brand establishment
  • Business growth and retention
  • Social media
  • Marketing
  • Aesthetics & cosmetology

References

References available upon request.

Timeline

Esthetician

Self Employed
01.2020 - Current

Receptionist/Manager/Lash Artist

Amazing Lash Studio
06.2016 - 01.2020

Assistant Manager

Vanilla Sky
06.2015 - 06.2016

Licensed Esthetician - Esthetics

New York Institute of Beauty

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Gianna Santorelli