Aisha Jones
Allendale,MI
Summary
A dedicated and hard worker who loves the challenge of pushing oneself to new limits. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Energetic Assistant experienced in performing daily office operations. Excels in fast-paced environments and prioritizes important tasks to meet stringent timelines. Skilled at creating PowerPoint presentations, tracking documents, and managing email correspondence.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Burlington
Grandville, MI
11.2025 - Current
- Supervised daily operations, ensuring efficient guest service and adherence to company standards.
- Trained and mentored front of house staff, fostering a collaborative team environment.
- Implemented protocols for customer feedback management, enhancing guest satisfaction levels.
- Coordinated scheduling and staffing needs, optimizing workforce efficiency and service coverage.
Programming Staff Assistant
Grand Valley State University
Allendale, MI
08.2023 - Current
- Advise the Activities Team event programming for the Campus Activities Board.
- Assisted with special event planning, execution and engagement.
- Mentored and coached personnel teams for assistance with event planning.
- Managed event planning groups, including marketing, creative communications and social media.
- Engaged facility's staff in event planning process to effectively coordinate every detail.
Black Excellence Peer Mentor
Grand Valley State University
Allendale, MI
07.2023 - Current
- Helped 269 students transition on campus and navigate college life.
- Advised student programming with team members.
- Learned how to connect and work effectively with team members and students.
Service Coordinator
Meijer
Walker, MI
05.2024 - 11.2025
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Student Orientation Administration Leader
Grand Valley State University
Allendale, MI
03.2023 - 09.2023
- Worked with 19 other student orientation leaders to transition 4,200+ incoming first-year Grand Valley Students.
- Worked individually with over 100 students every day to help them navigate GVSU Software systems, register for classes, and answer questions about college student experiences.
Transfer Team Lead/ Associate
Panera Bread
Walker, MI
08.2022 - 01.2023
- Maintained excellent customer service during fast-paced lunch and dinner rushes.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
Team Lead/ Associate
Panera Bread
Canton, MI
10.2020 - 08.2022
- Maintained excellent customer service during fast-paced lunch and dinner rushes.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
Education
Bachelor of Arts - Film and Video Production
Grand Valley State University
Allendale, MI04.2027
Skills
- Staff Leadership
- Guest relations
- Meeting deadlines
- Budget planning
- Task Prioritization
- Reliable Team Worker
Affiliations
- Model Entertainment, President, 2023 - Present
- You Beautiful Black Woman, Vice President, 2024 - Present
- Campus Activities Board, Vice President, 2023 - Present
- You Beautiful Black Women, Event Coordinator and Fundraising Chair, 2023 - 2024
- Model Entertainment, Event Coordinator and Vice President, 2023 - 2024
- Campus Activities Board, Director of President's Ball, 2022 - 2023
Awards and Certifications
Outstanding President Award, Model Entertainment - 2024, Best Collaborative Event of the Year Award, Model Entertainment X RIBS Annual Black Excellence Fashion Show - 2024, I am Grand Valley Recipient - 2024, Best Event Series - Winterfest 2024, Model of the Year - 2024, Crowd Favorite Routine - Black Love - 2024, I am Grand Valley Recipient - 2023, Most Innovated Event Award - LakerVania - 2023
Presentations and Engagements
- GVSU Leadership Summit: How to have the confidence to lead and the willingness to fail., 04/2024
- Master of Ceremony for GVSU GV's Got Talent, 03/2024
- Master of Ceremony for GVSU President's Ball, 02/2024
- Master of Ceremony for Women's Month Celebration, 2023
Timeline
Front of House Supervisor
Burlington
11.2025 - Current
Service Coordinator
Meijer
05.2024 - 11.2025
Programming Staff Assistant
Grand Valley State University
08.2023 - Current
Black Excellence Peer Mentor
Grand Valley State University
07.2023 - Current
Student Orientation Administration Leader
Grand Valley State University
03.2023 - 09.2023
Transfer Team Lead/ Associate
Panera Bread
08.2022 - 01.2023
Team Lead/ Associate
Panera Bread
10.2020 - 08.2022
Bachelor of Arts - Film and Video Production
Grand Valley State University