Aisha Jordan
Cranbury,NJ
Summary
Polite and professional Engagement Center Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
9
9
years of professional experience
Work History
Engagement Center Specialist
Syneos Health
Newtown, PA
09.2021 - Current
- Providing customers with exceptional service to create positive inbound calling experience and utilizing CRM system for documentation of calls via Salesforce
- Assisting patients in documentation of adverse events and other safety case reporting
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Warehouse Associate
Amazon Fulfillment Center
Cranbury, NJ
07.2020 - 09.2021
- Perform daily functions including scanning, palletizing, sorting, and loading outbound shipments while following safety precautions
- Assisting operations within indirect roles such as shipping clerk and Trailer Dock Release (TDR) to fulfill department goals and provide on-time deliveries to consumers
- Provide training to new employees on department procedures, daily goals, and safety procedures
Member Services Representative
Tilton Fitness And Wellness
Jackson, NJ
08.2018 - 03.2020
- Answer customers inquires, and offer available services such as personal training, group exercise courses, and swimming lessons
- Scheduling sessions with certified trainers and dieticians to assist clientele in reaching their fitness goals
- Assisted in account management and billing operations for over 500 clientele
Customer Care Representative
Arise Virtual Solutions Inc.
, NJ
01.2014 - 01.2015
- Adhered to company policies and scripts provided by AT&T to consistently achieve call-time and quality standards
- Evaluated customer account information to assess current issues and determine potential solutions
- De-escalated customer complaints with proven conflict resolution and problem-solving abilities
Education
Associate in Occupational Science (A.O.S) - Court Reporting
Plaza College
Forest Hills, NY07.2017
Skills
- Upbeat and Positive Personality
- Conflict Resolution & Problem Solving
- Call Documentation
- Computer Proficiency
- Time Management
Timeline
Engagement Center Specialist
Syneos Health
09.2021 - Current
Warehouse Associate
Amazon Fulfillment Center
07.2020 - 09.2021
Member Services Representative
Tilton Fitness And Wellness
08.2018 - 03.2020
Customer Care Representative
Arise Virtual Solutions Inc.
01.2014 - 01.2015
Associate in Occupational Science (A.O.S) - Court Reporting
Plaza College