Aisha Lamar
Dallas,TX
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
5
5
years of professional experience
Work History
Licensed Agent
Insubuy
Plano, TX
01.2015 - 08.2015
- Defused volatile customer situations calmly and courteously.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Initiated operations improvements to improve overall call center productivity.
- Met or exceeded service and quality standards every review period.
Benefits Advisor
ExtendHealth
Plano, TX
07.2013 - 12.2014
- Met or exceeded service and quality standards every review period.
- Accurately documented, researched and resolved customer service issues.
- Gathered and verified all required customer information for tracking purposes.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Customer Service Technician
Overhead Door
Lewisville, TX
04.2010 - 05.2013
- Managed high call volume with tact and professionalism.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Mastery of customer service management systems and databases.
- Effectively managed a high-volume of inbound and outbound customer calls.
Education
High School Diploma -
Skyline High School
Dallas, TX2008
Skills
- Skilled in call center operations
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Customer interface expertise
- Adheres to customer service procedures
- Persuasive speaker
- Customer service award
Timeline
Licensed Agent
Insubuy
01.2015 - 08.2015
Benefits Advisor
ExtendHealth
07.2013 - 12.2014
Customer Service Technician
Overhead Door
04.2010 - 05.2013
High School Diploma -
Skyline High School
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