Shavon Miller
Miami Gardens,FL
Summary
Qualified Lead Reservation Specialist with 15 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
17
17
years of professional experience
Work History
Lead Confirmation Agent For Customers Reservation
Royal Seas Cruiseline
08.2015 - 10.2023
- Created system A system of complete confirmation of reservations via email and text communications to customers who are traveling on vacation within the 30 day period to make sure that Reservationsis secure for travel.
- Worked directly with [Reservations-departments, Customer Service , Managementto achieve Customer satisfaction with reservation goals.
- As A Lead Confrimation Agent I am responsible for more than 10 agents job duties and descriptions also giving out the leads for inbound and outbound calls of confirmation of travel .
Brand Ambassador
Advantage Sales And Marketing
08.2014 - 09.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal customer satisfaction
- Answered product questions with up-to-date knowledge of sales and store promotions.
Lead Reservation Specialist/Customer Service
Caribbean Cruise Line
05.2006 - 01.2014
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to [10] calls in queue per minute.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
Associate of Science - Psychology/Communcation
Capella University
Minneapolis MNCurrent
High School Diploma -
Miami Edison Senior High
Miami Florida1988
Skills
- Skilled in call center operations
- Strong problem solving aptitude
- Excellent time management skills
- Conflict resolution proficiency
- Customer Service Enhancement
- verbal and written communication
- Skilled in call center operations
- Strong problem solving aptitude
- Excellent time management skills
- Conflict resolution proficiency
- Customer Service Enhancement
- verbal and written communication
Affiliations
Women Help Womem
Midnight Basketball League
Overtown Teen Drop Prevention Program
Accomplishments
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Experience
Lead Reservation Specialist/Customer Service
Timeline
Lead Confirmation Agent For Customers Reservation
Royal Seas Cruiseline
08.2015 - 10.2023
Brand Ambassador
Advantage Sales And Marketing
08.2014 - 09.2016
Lead Reservation Specialist/Customer Service
Caribbean Cruise Line
05.2006 - 01.2014
Associate of Science - Psychology/Communcation
Capella University
High School Diploma -
Miami Edison Senior High
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