Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Aisha Najam

Student
Princeton

Summary

Dynamic and results-oriented professional with a strong foundation in sales, marketing, and customer service. With a track record of success as a Sales and Marketing Associate, I possess refined communication and listening skills, complemented by a keen understanding of marketing strategy. My leadership abilities have been demonstrated through effective team collaboration and a proactive, self-driven approach to achieving goals. Proficient in Microsoft Word, Excel, and PowerPoint, I bring a versatile skill set to the table. Moreover, my tenure as a Beauty Adviser at Ulta Beauty and Customer Service Associate at Rubina's Collection has honed my ability to deliver exceptional customer experiences while leveraging organizational skills to manage multiple priorities effectively. As a dedicated team player, I am poised to contribute positively to Sephora's collaborative environment and assist in achieving collective objectives.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Sales and Marketing Associate

Pure Wholesale LLC
03.2021 - 01.2022
  • Monitored and reported on sales performance metrics to inform decision making.
  • Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
  • Collaborated with sales and marketing teams to coordinate promotional activities.
  • Researched competitor marketing trends and prices using data analysis.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume by 20%.

Beauty Adviser

Ulta Beauty
10.2019 - 12.2020
  • Provided tailored advice on hair and beauty products, meeting individual customer needs.
  • Answered inquiries, located merchandise, and promoted key items to enhance customer experience.
  • Assisted clients in achieving desired looks for daily wear and special events through personalized makeup strategies.
  • Consistently met and exceeded sales goals, contributing to organizational success through exceptional service.
  • Cultivated customer loyalty by delivering outstanding shopping experiences and recommending optimal products based on customer preferences.

Customer Service Associate

Rubina’s Collection
01.2017 - 08.2019
  • Led customer service initiatives, resulting in notable decrease in wait times and enhanced overall service efficiency.
  • Demonstrated prompt responsiveness to customer inquiries via phone and email, delivering comprehensive information on products and services.
  • Managed Over 50-70 customer calls per day, Increased Sales by 15%.
  • Collected and relayed customer feedback to management, identifying key areas for product and service improvements.
  • Boosted customer retention rates through unique discount options and effective promotion of new product lines.
  • Cultivated highly empathetic client relationships, consistently surpassing established service standards.

Education

BBA - Business Administration

The University of Texas At Dallas
Richardson, TX
08.2022 - Current

Associate of Arts -

Collin County Community College District
Plano, TX
01.2020 - 12.2021

High School Diploma -

Plano Senior HighSchool
Plano
01.2016 - 12.2019

Skills

Effective Communication/Listening

Interests

Customer Advocacy, Makeup Artistry, Beauty Advising, Tech Enthusiast, Marketing Strategy, Problem-Solving Games

Timeline

BBA - Business Administration

The University of Texas At Dallas
08.2022 - Current

Sales and Marketing Associate

Pure Wholesale LLC
03.2021 - 01.2022

Associate of Arts -

Collin County Community College District
01.2020 - 12.2021

Beauty Adviser

Ulta Beauty
10.2019 - 12.2020

Customer Service Associate

Rubina’s Collection
01.2017 - 08.2019

High School Diploma -

Plano Senior HighSchool
01.2016 - 12.2019
Aisha NajamStudent