ERICA SYLVIA SANDOVAL
Marina del Rey,CA
Summary
Service-oriented professional with expertise in communication and conflict resolution. Demonstrated success in building positive client relationships and enhancing occupancy rates through strategic leasing initiatives.
Overview
16
16
years of professional experience
Work History
Sales and Marketing Associate/Leasing Agent
Santa Monica
Santa Monica, CA
03.2023 - Current
- Conduct property tours and provide detailed information to prospective tenants.
- Assist clients in the leasing application and approval process.
- Negotiate lease terms and rental agreements to close deals.
- Maintain accurate records of tenant information, lease agreements, and renewals.
- Follow up with leads and nurture client relationships to maximize occupancy rates.
- Manage social media accounts and create posts to showcase available homes.
- Coordinate and host open houses and community events.
- Analyze market trends and competitive properties to adjust marketing strategies.
- Respond promptly to inquiries from prospective and current tenants.
- Address and resolve tenant concerns and or maintenance issues professionally.
- Build positive relationships with tenants to encourage renewals and referrals.
Salesperson/Designer
Empire Tile & Marble Supply
San Bernardino, CA
05.2022 - 02.2023
- Monitored and replenished display inventory based on stock availability.
- Managed visually appealing displays to showcase products and drive sales.
- Enhanced store appearance by strategically positioning products and displays.
- Assisted customers in designing kitchens and bathrooms with optimal tile selections.
- Organized merchandise racks daily by items, vendors, and sizes.
- Restructured merchandise layouts to boost customer traffic and product visibility.
- Prepared quotes for customers based on specific requests.
- Processed sales transactions accurately using computer systems.
Server/Bartender
Jake's Bistro & Brew
Yucaipa, CA
01.2018 - 05.2022
- Took food and beverage orders to ensure accurate service delivery.
- Processed payments using point-of-sale systems to enhance transaction efficiency.
- Resolved customer complaints to maintain satisfaction and encourage retention.
- Provided exceptional customer service to guarantee high-quality experiences.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Operated POS terminals for order input, bill splitting, and total calculation.
- Completed invoices for catering orders daily to track sales accurately.
- Seated guests promptly to improve overall dining experience.
Bartender
Bowlero
Riverside, CA
01.2017 - 01.2018
- Ensured efficient service for all guests, enhancing overall dining experiences.
- Prepared and served diverse cocktails and beverages to meet customer preferences.
- Managed bar inventory, restocking supplies to prevent shortages.
- Maintained cleanliness and organization of bar area consistently.
- Engaged with customers to deliver exceptional service and foster relationships.
- Processed customer orders using point-of-sale systems for accuracy.
- Greeted customers warmly, providing excellent service throughout their visit.
SERVER/BARTENDER
Bowlero Los Angeles
Westchester, CA
01.2016 - 01.2017
- As a server at Bowlero duties were to ensure that guests have an enjoyable dining experience by providing quality customer service.
- As a server, you are to work in the front of the business taking orders using a POS system, serving food and drinks, and removing dinnerware from the tables in a timely manner.
- Working hands-on in the kitchen preparing desserts, making milkshakes, serving soft drinks, and running food.
- As a bartender, duties were to take and make cocktail beverage orders from serving staff or directly from guests.
- The beverages that would be served to guests included: wine, bottled or draft beer, mix ingredients such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
- Also responsible to take food orders from guests of food items from on the menu to customers seated at the bar.
TEACHER ASSISTANT
Grand View Boulevard Elementary School
Los Angeles, CA
01.2012 - 01.2016
- Have worked 4 years in early childhood education, teaching language, social skills and literacy to children ages 3-5 in both English and Spanish.
- Assist teachers with children during class activities, and during play time, (indoor and outdoor).
- Prepare the snack for the children each day.
- Lead arts and crafts activities, singing and dancing, story-telling, playing, and communicating with 33 students in both classes, (a.m./p.m.) classes every day, Monday-Friday.
- Has allowed me to gain a good grasp of organizing activities for younger students.
- Enables me to connect with each child individually and observe their social, emotional, and behavioral development.
- Conduct and organize activities for each day based on the theme of each month.
- Themes help younger children connect to the world and their experiences and what they already know to new ideas and concepts.
- Encourages children to think and practice language with other children.
- Serve as Spanish communicator with non-English speaking parents.
SUBSTITUTE TEACHER
ASTEME Learning Center
Los Angeles, CA
01.2012 - 01.2016
- Instruct/lead group activities each day in math or science with 12-15 kids, (ages 4-12).
- In charge of teaching students basics of computer programming.
- Create and conduct science experiments for groups of 10-12 students.
TEACHER ASSISTANT
Mark Twain Middle School
Los Angeles, CA
01.2010 - 01.2012
- Taught ESL (English Second Language) students how to speak, read, and write in English.
- Conducted lessons from class textbooks to classes of 20-24 students.
- Followed ESL students to their History and Math classes to act as their translator.
- Perform secretarial tasks in attendance office.
Education
Bachelor of Arts - Liberal Studies, Philosophy
University of California, Riverside
Riverside, CA06.2020
Associates Degree - Public Policy
Santa Monica College
Santa Monica, CA01.2016
Associates Degree - Liberal Studies: Social and Behavioral Science
Santa Monica College
Santa Monica, CA01.2016
Skills
- Conflict resolution and complaint management
- Market analysis
- Social media marketing
- Customer relationship management
- Event coordination
- Client communications
- Problem solving
- Conflict resolution
- Team collaboration
- Cash handling and transactions
- Effective communication skills
- Service orientation
- Composure under pressure
- Professional phone etiquette
- Event planning and promotion
- Client relationship management
- Active listening and empathy
- CRM software proficiency
- Yardi property management software
- Classroom management strategies
- Lesson planning and preparation
- Experience with diverse clientele
- Showroom design expertise
- Tenant retention and leasing strategies
- Lead generation and prospecting
- Sales negotiation and closing skills
- Digital marketing and social media expertise
Languages
Spanish, Native or Bilingual
Timeline
Sales and Marketing Associate/Leasing Agent
Santa Monica
03.2023 - Current
Salesperson/Designer
Empire Tile & Marble Supply
05.2022 - 02.2023
Server/Bartender
Jake's Bistro & Brew
01.2018 - 05.2022
Bartender
Bowlero
01.2017 - 01.2018
SERVER/BARTENDER
Bowlero Los Angeles
01.2016 - 01.2017
TEACHER ASSISTANT
Grand View Boulevard Elementary School
01.2012 - 01.2016
SUBSTITUTE TEACHER
ASTEME Learning Center
01.2012 - 01.2016
TEACHER ASSISTANT
Mark Twain Middle School
01.2010 - 01.2012
Bachelor of Arts - Liberal Studies, Philosophy
University of California, Riverside
Associates Degree - Public Policy
Santa Monica College
Associates Degree - Liberal Studies: Social and Behavioral Science
Santa Monica College