Jamal Carter
Experienced in Customer Service
Cypress,USA
Summary
Experienced and versatile professional with a strong background in hospitality, customer service, and facilities maintenance. Known for providing excellent guest experiences, solving problems efficiently, and leading by example. Adaptable and resourceful with a hands-on approach to any task.
Overview
19
19
years of professional experience
Work History
Sales/Marketing Associate
New Balance
St. Louis, MO
02.2023 - 05.2025
- Deliver exceptional customer service by promoting New Balance products and ensuring a positive client experience.
- Build lasting relationships through attentive support and personalized solutions, while also increasing brand visibility and assisting in the execution of marketing campaigns.
Guest Services
InterContinental Hotels Group
St. Louis, MO
05.2019 - 09.2022
- Provided exceptional customer service by welcoming and assisting guests, managing check-in/checkout processes, handling reservations, and responding to inquiries with professionalism.
- Built positive relationships by anticipating needs and delivering personalized support, ensuring a pleasant and seamless experience for all guests.
Community Program Coordinator
YMCA
St. Louis, MO
03.2006 - 11.2017
- Coordinated and led YMCA community programs for 11 years, including swim instruction, lifeguard training, and youth/adult program coordinator.
- Managed program planning, safety, and engagement while working closely with parents, students, and guests to foster a welcoming, inclusive environment for all participants.
Education
High School Diploma -
Cleveland Junior Naval Academy
St. Louis, MOSome College (No Degree) - Business
Harris Stowe State University
St Louis, MOSkills
- Customer service
- Brand promotion
- Customer relationship management
- Conflict resolution
- Team collaboration
- Time management
- Multitasking and organization
- Empathy and patience
- Customer complaint resolution
- Upselling
- Sales pitching
- Phone etiquette
- Active listening
Personal Information
Authorized To Work: US
Timeline
Sales/Marketing Associate
New Balance
02.2023 - 05.2025
Guest Services
InterContinental Hotels Group
05.2019 - 09.2022
Community Program Coordinator
YMCA
03.2006 - 11.2017
High School Diploma -
Cleveland Junior Naval Academy
Some College (No Degree) - Business
Harris Stowe State University