Aisha Nawabi
Dallas,TX
Summary
Dedicated Behavior Health Technician with expertise in mental health education, emotional support, and team collaboration, committed to enhancing client well-being and implementing effective behavior intervention plans.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Centria Autism
Phoenix , AZ
10.2022 - 12.2024
- Implemented behavior intervention plans under supervision of clinical staff.
- Monitored client progress and documented behavioral changes accurately.
- Collaborated with team members to develop tailored therapeutic strategies.
- Provided emotional support and encouragement to clients during sessions.
- Maintained a safe and supportive environment for all clients.
- Educated families on behavioral techniques to use at home.
- Participated in training sessions to enhance knowledge of autism spectrum disorders.
- Documented behavioral incidents to keep accurate records.
- Maintained client and employee areas in good working order and with adequate supplies.
- Completed patient reports daily and submitted to management for evaluation.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Helped arrange appointments with psychiatrists, therapists, or other healthcare providers.
- Assisted clients with activities of daily living, such as bathing, dressing, eating, and grooming.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
- Engaged in community outreach initiatives aimed at raising awareness about mental health issues.
- Assisted in developing strategies for improving communication between family members.
- Conducted individual counseling sessions to help clients manage their emotions better.
costumer service
Em Lash Salon
Phoenix , AZ
10.2019 - 12.2021
- Provided exemplary customer service at all times.
- Provided customer service and support during events.
- Developed strategies to improve customer service experience.
- Provided customer service through effective problem solving techniques.
- Provided customer service support related to payment inquiries.
- Handled escalated customer service issues professionally and courteously.
- Managed customer service issues during night shifts.
- Resolved customer service inquiries quickly and efficiently.
- Provided excellent customer service at all times.
- Resolved customer service inquiries in a timely manner.
- Provided customer service support for existing clients.
- Provided ongoing customer service support to existing policyholders.
- Provided outstanding customer service to ensure repeat business.
- Maintained accurate records of customer service histories.
- Greeted customers and provided prompt, friendly customer service.
- Maintained high levels of customer service satisfaction.
- Provided excellent customer service in a timely manner.
- Greeted clients upon arrival, providing exceptional customer service.
- Provided customer service to patients and healthcare professionals.
- Provided customer service to ensure guest satisfaction.
- Provided exceptional customer service to all customers.
- Handled all customer service inquiries quickly and professionally.
Education
Associate of Arts - Medical Studies
Phoenix College
AZ05-2024
Skills
- Mental health education
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- First aid and CPR
- Skill-building exercises
- Bilingual in English and Russian, Hindi,Urdu, Farsi, Pashto
- Relationship building
- Anxiety management
- Clinical documentation
- Cognitive behavioral therapy principles
- Depression support
- Emotional support
Accomplishments
- FBLA Awards
Certification
- CPR First Aid Certification.
Languages
English
Professional
Hindi
Limited
Urdu
Limited
Russian
Professional
Pashto
Professional
Dari
Professional
Timeline
Behavior Health Technician
Centria Autism
10.2022 - 12.2024
costumer service
Em Lash Salon
10.2019 - 12.2021
Associate of Arts - Medical Studies
Phoenix College