AISHA N. WILLIAMS
Brooklyn,NY
Summary
Motivated and adaptable professional with 18 years of experience in customer service, administrative support, and problem-solving roles. Proven ability to handle multiple tasks in fast-paced environments while maintaining a positive attitude and attention to detail. Strong communication, organizational, and time-management skills with a focus on delivering exceptional results. Eager to contribute my expertise and work ethic to a dynamic team in any industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Campus Security Assistant
John Jay College of Criminal Justice
11.2017 - Current
- Acted as central dispatcher when assigned, coordinating emergency responses and communication.
- Maintained post and tour logs, ensuring up-to-date entries and detailed documentation.
- Monitored campus premises using CCTV systems, ensuring the safety and security of the campus environment.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
Sub Paraprofessional/ Special /General Education
Department Of Education
12.2021 - 06.2023
- Provided individualized support to children with varying cognitive abilities, assisting both low- and high-functioning students in a classroom setting.
- Adapted materials and offered individualized support to meet the diverse learning needs of students.
- Assisted the teacher in implementing classroom discipline strategies and managing classroom activities.
- Enhanced student comprehension by implementing differentiated instruction strategies.
Security Guard
Doyle Security Services Inc.
03.2016 - 03.2017
- Garnered positive feedback rate by managing visitor interactions and inquiries, ensuring a welcoming environment and addressing visitor queries daily with professionalism and efficiency
- Elevated security awareness and incident response effectiveness by maintaining detailed logs and records of visitor activities and incidents, ensuring accurate documentation and timely reporting
- Reduced incidents of theft by vigilant monitoring and authorization of entrance and departure of employees, visitors, and other persons, maintaining premises security
- Revitalized incident response time and accuracy of reports through documentation of daily activities and irregularities such as floor patrols, active alarms, and prohibited persons, enhancing operational efficiency
Security Guard
Security Enforcement Bureau
10.2015 - 07.2016
- Gained positive Customer feedback rate by effectively managing a high-volume reception area, greeting and assisting over 100 visitors daily with professionalism and courtesy.
- Amplified customer satisfaction by providing professional customer care and resolving inquiries promptly, resulting in increased customer loyalty and positive online reviews.
- Enhanced store safety by identifying and reporting unsafe conditions to Store Leadership, resulting in immediate corrective actions and a 50% reduction in workplace incidents.
- Delivered exceptional customer service, resolving inquiries professionally and efficiently.
Usher/Ticket Taker
Radio City Music Hall
10.2010 - 01.2016
- Acquired accuracy rate in ticket scanning and sales transactions, managing ticketing systems in high volume and fast-paced environment for over 5K guests per event.
- Sustained customer satisfaction rate by providing exceptional customer service, and addressing inquiries during events.
- Maintained accuracy in record-keeping and financial reconciliation through data entry for ticket sales and attendance records.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Associate of Arts - Teacher Education
Eastern Gateway Community College
Steubenville, Ohio06-2023
Skills
- Customer Service
- Adaptability
- Administrative Support
- Communication
- Organization
- Attention To Detail
- Confidentiality & Discretion
- Teamwork & Leadership
- Analytical Skills
- Multi-Tasking
- Microsoft Office Suite(Word, Excel, Outlook)
- Incident reporting
Certification
- NYS Security License, 8 & 16 hours
- First Aid CPR
- Fireguard (F03, F04)
Additional Experience
Worksite Monitor | LaGuardia Community College/SYEP - Long Island City, NY
Mail Clerk/Receptionist | Swiss Post Solutions- New York, NY
Teacher Assistant (Summer Youth Program)| Early Childhood Learning Center - Long Island City, NY
Shelter Assistant (Internship) | Sean Casey Animal Rescue - Brooklyn, NY
Timeline
Sub Paraprofessional/ Special /General Education
Department Of Education
12.2021 - 06.2023
Campus Security Assistant
John Jay College of Criminal Justice
11.2017 - Current
Security Guard
Doyle Security Services Inc.
03.2016 - 03.2017
Security Guard
Security Enforcement Bureau
10.2015 - 07.2016
Usher/Ticket Taker
Radio City Music Hall
10.2010 - 01.2016
Associate of Arts - Teacher Education
Eastern Gateway Community College