AISHA PRADO
Hialeah
Summary
Results-driven professional with strong problem-solving skills and a focus on optimizing performance. Experienced in project management and effective team collaboration. Committed to continuous learning and staying informed on industry trends to drive organizational success.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator
University Of Miami
Miami
08.2025 - Current
- Coordinated surgery schedules to optimize operating room utilization and patient flow
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Managed patient communications regarding pre-operative and post-operative instructions
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Obtained pre-authorization for surgical procedures from insurance providers
- Verified patients' insurance coverage prior to appointments
- Explained out-of-pocket costs to patients for upcoming procedures
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
Team lead/Care Coordinator
Gastrohealth
North Miami Beach
03.2021 - 06.2026
- Coordinated patient care services by managing appointments and communication with healthcare providers.
- Supervising team lead
- Managed scheduling of medical procedures to optimize patient flow and minimize wait times.
- Assessed patient needs for care and facilitated their timely transport within the facility.
- Trained new employees on procedures and company standards.
- Triaging/transporting patients
- Obtaining authorizations for biologic medications
- Resolved patient concerns through effective communication and problem-solving skills.
- Resolved escalated customer complaints or queries promptly and efficiently.
Secretary / Assistant
United Claims Adjusters
08.2018 - 02.2021
- Coordinated client appointments to optimize schedules
- Ensured customer satisfaction through effective communication
- Facilitated staff training sessions to enhance skills
- Systematically organized and filed documents for efficient retrieval
- Managed and responded to emails daily
CLERICAL / CLIENT SUPPORT
COMMAND CENTER – ROYAL DISTRIBUTION & EMERGENCY SERVICE
07.2017 - 08.2018
- Facilitated client services to enhance satisfaction
- Streamlined data entry processes to enhance accuracy and timeliness
- Coordinated order processing procedures to ensure timely fulfillment
- Maintained inventory management systems for precise tracking and organization
Education
DIPLOMA -
HML
HIALEAH, FLP.C.T CERTIFICATE -
FCC
MIAMI, FLSkills
- Surgical case management
- Patient triage
- Scheduling procedures
- Data entry
- Process improvement
- Analytical and critical thinking
- Problem solving
- Organizational skills
- Team leadership
- Effective communication
- Patient advocacy
Timeline
Surgical Coordinator
University Of Miami
08.2025 - Current
Team lead/Care Coordinator
Gastrohealth
03.2021 - 06.2026
Secretary / Assistant
United Claims Adjusters
08.2018 - 02.2021
CLERICAL / CLIENT SUPPORT
COMMAND CENTER – ROYAL DISTRIBUTION & EMERGENCY SERVICE
07.2017 - 08.2018
DIPLOMA -
HML
P.C.T CERTIFICATE -
FCC