Gianna Spadaro
Arlington,MA
Summary
Administrative professional specializing in high-volume office operations. Expert in managing complex scheduling and coordinating patient referrals, enhancing workflow and patient care. Recognized for strong organizational skills, attention to detail, and effective communication across departments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Administrative Coordinator for the Structural Heart program
Massachusetts General Hospital
Boston, MA
01.2023 - Current
- Processed and managed referrals for Structural Heart program between cardiac surgery and interventional cardiology, ensuring streamlined patient onboarding.
- Delegated tasks and coordinated patient review process among clinical staff to optimize workflow and enhance patient care.
- Build and code surgical cases in the OR and manages Structural Heart OR calendar
- Schedule clinic appointments and coordinate necessary diagnostic testing
- Tracked and organized patient follow-up appointments post-surgery and annually to ensure continuity of care.
- Direct the collection of all external records for patients (images/notes)
- Developed protocols for improving administrative processes in the department.
- Design templates and manage clinical calendars for multiple providers across 2 departments
Patient Service Coordinator III- Cardiac Surgery
Massachusetts General Hospital
Boston, MA
01.2022 - 01.2023
- Coordinated personal and professional calendars for two cardiac surgeons, ensuring optimal scheduling and time management
- Scheduled and coded surgical cases in the OR on a weekly basis
- Processed FMLA paperwork and secured insurance pre-authorizations for patient visits, facilitating timely access to care
- Facilitated follow-up appointments and maintained patient records
- Led training sessions for new employees, enhancing their understanding of roles and responsibilities
Medical Administrative Assistant II
Massachusetts Eye and Ear Infirmary
Boston, MA
01.2020 - 01.2022
- Scheduled 250 patient caseloads monthly for Chief of Rhinology department, ensuring timely appointments and access to care
- Coordinated over 20 surgical procedures per month and pre/post operative prep
- Executed in-person patient check-in/out process, facilitating smooth transitions and follow-up care for patients
- Synchronized and maintained multiple scheduling systems for providers, enhancing overall workflow and appointment management
- Collected and organized external patient documentation: imaging, labs, medical records, referrals
- Communicated between offices and providers to ensure efficient information flow
Sales Associate and Design Assistant
Lekker Home
Boston, MA
01.2019 - 01.2020
- Successfully met monthly sales quotas and product marketing
- Managed and prioritized customer inquiries via email and phone support to enhance customer satisfaction
- Studied extensive product knowledge on household and furniture items to assist customers with informed design choices
- Coordinated delivery services to ensure timely and efficient fulfillment of customer orders
- Documented and organized product inventory on-site
Senior Sales Associate
Petsi Pies
Somerville, MA
01.2019 - 01.2021
- Managed customer queries and provided on-site solutions to presented problems
- Implemented precise record-keeping to maintain consistent flow of 700 pies per week
- Implemented exact record-keeping to ensure a steady flow of baked goods, on average 700 pies per week
- Managed customer queries and delivered on-site solutions for efficient problem resolution
- Managed daily opening and closing procedures for store operations
- Conducted training sessions for new staff to facilitate effective onboarding
Server & Host
Flaibread Company
Somerville, MA
01.2013 - 01.2020
- Trained new employees and built strong team dynamics as senior waitstaff and liaison to management, improving service quality
- Scheduled and coordinated large reservations for corporate events, ensuring seamless execution and customer satisfaction
- Identified and addressed customer food allergy concerns
- Created pleasant and welcoming atmosphere for customers, enhancing overall dining experience
- Held standards of punctuality, cleanliness, and anticipation of customer's needs
Education
Bachelor of Arts - Anthropology
University of Massachusetts Amherst
Amherst, MA05-2015
Skills
- Patient referral coordination
- Surgical case management
- Clinical coordination
- Appointment scheduling
- Patient engagement
- Workload management
- Meeting coordination
- Recordkeeping
- Google suite proficiency
- Technical proficiency
- Time management
- Problem solving
- Staff training programs
- Attention to detail
- Effective communication
- Verbal communication
- Correspondence management
Certification
Certificate in Teaching English as a Foreign Language - International TEFL Academy - 2025
VOLUNTEER EXPERIENCE
- Women's League MIT, English Conversation Partner, Cambridge, MA, 2017, 2019
- Best Corp Hospitality Training Center, ESL Tutor, Boston, MA, 2015
- International Programs Office, University of Massachusetts Amherst, Buddy System, 2012, 2013
- Jones Library ESL Center, Guest Conversationalist, Amherst, MA, 2012
Timeline
Administrative Coordinator for the Structural Heart program
Massachusetts General Hospital
01.2023 - Current
Patient Service Coordinator III- Cardiac Surgery
Massachusetts General Hospital
01.2022 - 01.2023
Medical Administrative Assistant II
Massachusetts Eye and Ear Infirmary
01.2020 - 01.2022
Sales Associate and Design Assistant
Lekker Home
01.2019 - 01.2020
Senior Sales Associate
Petsi Pies
01.2019 - 01.2021
Server & Host
Flaibread Company
01.2013 - 01.2020
Bachelor of Arts - Anthropology
University of Massachusetts Amherst