CATIE THORNTON
Birmingham,AL
Summary
Accomplished Healthcare Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the patients and communities served. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Structural Heart and WATCHMAN Program Coordinator
Princeton Baptist Medical Center
01.2019 - Current
- Successfully grew WATCHMAN program to 550 patients
- Coordinate diagnostic work up and care of defined population-valve patients
- Participate in and coordinate case selection of valve patients using defined guidelines
- Collaborate with physician leaders to prepare marketing and collateral materials to create WATCHMAN Program awareness and understanding
- Routinely review and ensure patient and referring physician education and collateral WATCHMAN Program materials are current, coordinated, available and effective
- Establish and maintain working relationships with policy-making bodies and third party payers
- Partner with Quality Department to ensure appropriate and efficient data collection for LAAO Registry
- Present status reports to CV Director- including identification of patterns and trends that require actions
- Oversee referral program-establish and maintain relationships with referral sources and identify needs within communities served.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Office Coordinator
Heart and Thoracic Services
01.2016 - 01.2019
- Facilitate EP physician schedule as well as other business related appointments
- Grew physician practice from 5 clinic patients to 25
- Coordinate daily operations of office including medical records process, patient and physician scheduling, controlling front desk, accounts payable, confirming appointments, office supplies, and insurance verification
- Daily reconciliation of charges and payments
- Greeting patients entering physician practice
- Answer office phones, make appointments
- Check in patients and collect accurate patient demographics, enter data into EMR and verify insurance
- Assists with check out of patient and referral process and scheduling process
- Collect co-pay and posts charges.
- Interacted with customers by phone, email, or in-person to provide information
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
Office Coordinator
Hueytown Rehab and Wellness
01.2012 - 01.2016
- Coordinated daily operations of office
- Managed physicians schedules
- Managed 20-30 patient calls per day
- Scheduled 15 new patient appointments per week
- Updated medical records communication to referring physicians
- Collect co-pay and post charges
- Greeted patients and cultivated friendly environment
- Assist with direct patient care when needed.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
Bachelor of Science Degree in Exercise Science -
University of Alabama At Birmingham
Birmingham, AL05.2012
Associate of Science Degree in Health Sciences -
Gadsden State Community College
Gadsden, AL05.2009
Skills
- Complex Problem-Solving
- Interdepartmental Coordination
- Dependability and Cooperation
- Data Management Familiarity
- Program Optimization
- Scheduling Proficiency
- Task Delegation
- Vendor Relations
- Customer Service Management
References
- Gloria Gulledge, (205) 746-3857
- Miranda Ceravolo, (205) 470-8825
- Alyssa Harrell, (205) 915-8750
Timeline
Structural Heart and WATCHMAN Program Coordinator
Princeton Baptist Medical Center
01.2019 - Current
Office Coordinator
Heart and Thoracic Services
01.2016 - 01.2019
Office Coordinator
Hueytown Rehab and Wellness
01.2012 - 01.2016
Bachelor of Science Degree in Exercise Science -
University of Alabama At Birmingham
Associate of Science Degree in Health Sciences -
Gadsden State Community College
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