Zaki Ricketts
Montclair,NJ
Summary
Dependable individual with exceptional people skills. Team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Personable Grocery Clerk offering 2 years of experience in front-end and backroom store activities. Demonstrated skills relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
Overview
8
8
years of professional experience
Work History
Grocery Team Member
Acme Fresh Market
06.2022 - Current
- Collaborated with team members to complete daily tasks, ensuring smooth operation of grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Handled customer complaints with patience and understanding, working towards satisfactory resolution for both parties.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Streamlined shopping process for improved order completion times and increased daily productivity.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Setup/Breakdown Crew Member
Wellmont Theater - Part-time
01.2022 - Current
- Contributed to professional theater atmosphere by upholding high standards for punctuality, appearance, and preparedness among crew members during all events.
- Worked with other staff members for smooth theater operations.
- Unloaded equipment from trucks to move equipment and materials into staging areas.
- Maintained clean and organized work environment, resulting in efficient setups and tear-downs.
- Contributed to client satisfaction by setting up events according to specifications and timelines.
Food Pantry Volunteer
Toni's Kitchen
06.2019 - 09.2021
- Organize food for distribution to needy families.
- Assembled food packages for outside distribution and loaded into transport vehicles.
- Evaluated food donation quality according to organization's safety standards.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Delivered food to families and individuals in surrounding neighborhood to establish strong community relations.
- Greeted community members upon arrival to create welcoming environment.
Library Volunteer
Montclair Public Library
01.2019 - 03.2020
- Public Library -Upkeep and organization of library materials on assigned shelves.
- Supported librarians with general administrative tasks.
- Provided prompt customer service to patrons, staff and volunteers.
- Provide assistance during Youth Services programs and events.
- Decorating display cases, bulletin boards, and book displays.
- Performed basic book re-shelving and obtained items from book drop.
- Organized circulation desk with over 100 books and periodicals to be checked out
Volunteer Physical Therapist Assistant
St. Barnabas Medical Center
06.2018 - 09.2018
- Assisted clinical assistants with set-up and clean-up -Observed O/T - P/T with treatment of various patients with various orthopedic and neurological diagnoses
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Volunteer
EF-Tours
06.2017 - 07.2017
- In the Dominican Republic
- E.F. Tours -15 hours of community service over 9 days
- Assisted in community gardens
- Made solar ovens
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Education
High School Diploma -
Montclair High School
Montclair, NJ06.2020
Skills
- Teamwork
- Interpersonal Communication
- Customer Service
- Computer Skills
- Math and Science
- Cleaning and Sanitizing
- Building Customer Loyalty
- Cooperative Attitude
- Excellent Written and Verbal Communication
- Energy and Physical Stamina
- Teamwork and Collaboration
- Willingness to Learn
Timeline
Grocery Team Member
Acme Fresh Market
06.2022 - Current
Setup/Breakdown Crew Member
Wellmont Theater - Part-time
01.2022 - Current
Food Pantry Volunteer
Toni's Kitchen
06.2019 - 09.2021
Library Volunteer
Montclair Public Library
01.2019 - 03.2020
Volunteer Physical Therapist Assistant
St. Barnabas Medical Center
06.2018 - 09.2018
Volunteer
EF-Tours
06.2017 - 07.2017
High School Diploma -
Montclair High School
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