AISHA SCOTT
Bronx,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Catered to many customers every need if our company didn't have a product that the customer wanted I would go out my way just so they could have the best experience with us.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Associate Banker - ME Float
JPMorgan Chase
New York, NY
08.2025 - Current
- Supported operations across multiple branch locations, streamlining workflows and ensuring seamless service during high-demand periods.
- Partnered with teams to identify and resolve process and client issues, improving efficiency and customer satisfaction.
- Managed diverse tasks across locations, demonstrating adaptability and the ability to quickly learn new systems and procedures.
- Recognized with a promotion in July 2025 for consistent high performance, reliability and collaborative contributions.
Associate Banker
JPMorgan Chase
New York, NY
01.2024 - 07.2025
- Assisted clients with account inquiries and transaction processing to enhance customer satisfaction.
- Collaborated with team members to streamline operational processes, improving workflow efficiency.
- Trained new associates on banking procedures and best practices to foster a knowledgeable team environment.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
Assistant Administrative Secretary
Public Employee Relations Board
New York, NY
06.2018 - 02.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for a team of professionals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated schedules, appointments, and travel arrangements for executives, improving time management and overall efficiency.
- Facilitated the onboarding process for new employees through orientation materials preparation.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Diploma - Creative writing, Media & Film Communications
John Bowne High school
01.2011 - 01.2015
Bachelor of Science - Sports Journalism
Hofstra University
Hempstead, NY05-2029
Skills
- Outstanding interpersonal skills
- Strong work ethic
- Provided clerical office work as an administrative assistant
- Risk management policies
- Consumer banking
- Thrived in customer support
- Retail sales, helped thousands of customers daily
- Banking regulations
- Teller support
- Cash management
- Teller experience
- Outstanding client retention
Timeline
Associate Banker - ME Float
JPMorgan Chase
08.2025 - Current
Associate Banker
JPMorgan Chase
01.2024 - 07.2025
Assistant Administrative Secretary
Public Employee Relations Board
06.2018 - 02.2020
Diploma - Creative writing, Media & Film Communications
John Bowne High school
01.2011 - 01.2015
Bachelor of Science - Sports Journalism
Hofstra University