AISHA SESSION
Waverly,Ga
Summary
Eager to contribute my skills and expertise to drive success and further my growth within the company. Strong track record of achieving targets and exceeding expectations. Dedicated to delivering exceptional results and possessing a deep understanding of the company's goals and values. Committed to leveraging my knowledge and experience to contribute to its continued growth. Ready to take on new challenges, expand my capabilities, and make a meaningful impact within the organization.
Overview
9
9
years of professional experience
Work History
Tier 2/E-Team Agent
Radial
- Assist customers in resolving escalated or highly complicated issues
- Use a higher level of empowerment to resolve promotional, credit, returns, and shipping issues that escalate past Tier 1 level
- Make sound business decisions, professionally resolving escalated customer issues
- Track, report, and make suggestions regarding current policies and procedural impact on customer experiences
- Provide exceptional service by assisting customers via phone, email, chat, text and socially
- Process requests in customer service, escalation, and other queues correctly and efficiently
- Follow up on the status of issues forwarded to other Radial personnel to ensure that the client's/customer's concerns are addressed promptly
- Assist with floor support and answer Tier I Representatives questions via the Helpdesk line or one-on-one
- Maintain a high level of brand knowledge on products, policies, procedures, and promotions.
Inbound Customer Service Representative
Radial
10.2019 - Current
- Interact with customers, providing information in response to inquiries about products and services, in addition to handling and resolving complaints
- Assist customers with placing online orders/place orders for customers
- Assist customers with their shopping needs.
Customer Service Associate
Walmart
02.2017 - 10.2019
- Set up merchandise, clean displays, remove damaged items and organize displays
- Responsible for adjusting prices as necessary, and completing logs and other documentation, informing stores when more products were needed.
Resolution Email and Chat Team Agent (Inbound Customer Service Representative)
Adecco Staffing
05.2016 - 02.2017
- Interacted with customers, responding up to 12 emails per hour
- Interacted with customers to provide information in response to inquiries about products and services, and handled/resolved complaints
- Assisted customers with placing online orders/ Placed orders for customers
- Assisted customers with their shopping needs.
Loader
Target
02.2016 - 05.2016
- Assisted customers with their shopping needs
- Replenished shelf stock, using power equipment as needed
- Maintained a safe and secure work environment by conducting daily, safety reviews, noting hazards, keeping store area clean and organized, and monitoring for potential theft or security risk.
Education
Ely High School
Pompano Beach, FL1992
Skills
Strong customer service skills
Experienced in leadership roles
Adaptable in any challenging situation
Manage projects with minimal supervision
Languages
English
Full Professional
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offFlexible work hoursPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsTimeline
Inbound Customer Service Representative
Radial
10.2019 - Current
Customer Service Associate
Walmart
02.2017 - 10.2019
Resolution Email and Chat Team Agent (Inbound Customer Service Representative)
Adecco Staffing
05.2016 - 02.2017
Loader
Target
02.2016 - 05.2016
Tier 2/E-Team Agent
Radial
Ely High School