Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Lindsay

Suisun,CA

Summary

Professional technical support engineer equipped for advanced troubleshooting and problem resolution. Adept at diagnosing complex software and hardware issues, implementing effective solutions, and maintaining system integrity. Emphasizes team collaboration and adaptable to shifting priorities. Skilled in network management, customer support, and technical documentation with strong focus on achieving results.

Overview

31
31
years of professional experience

Work History

Tier 2 Technical Support Engineer

Digitalpath
07.2017 - 10.2023
  • Consistently maintained the highest number of calls taken and resolved in the support department
  • Configured both licensed and un-licensed ISP side Backhaul Radio links and assisted field teams with installation and onsite configuration of equipment that provided bandwidth to remote locations and communities.
  • configured ISP side equipment to monitor wild fire activity in remote locations and communities.
  • assisted junior techs with more complex issues.

Network Engineer

Milestone Technologies, Inc. (Facebook)
07.2012 - 06.2016
  • Duties: maintaining and troubleshooting a global network for Facebook employees working remotely from the Chico NOC. This includes working on mainly but not exclusively Cisco and Aruba networks technologies, as well as maintenance of Linux based DNS/DHCP solution from bluecat networks, radius and TACACS servers Aruba Networks.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
  • Troubleshot complex multi-vendor network service provider issues.

Technical Support Tier 2

Ecast inc.
10.2007 - 03.2012
  • Duties: assist customers over the entire United States troubleshoot proprietary windows software and hardware issues at an out of home music Solution Company. This includes using VPN software to remotely diagnose and fix units in the field. As well as assist customers in fixing internet and networking issues to assure units where online and connected to the internet. Consistently maintained the highest call volume in the department.

Senior Support / Field Technician Supervisor

NapaNet Internet Services
06.2005 - 10.2007
  • Duties: Trouble shooting customer internet issues on the phone and in the field. Setup and troubleshooting of networks including all aspects of network cabling. I installed wireless Internet service in both residential and business environments. As well as administering said wireless network (maintaining and replacing ISP side equipment at tower sites)

Freelance Computer Tech

Self Employed
01.1993 - 10.2007
  • Duties: General Computer Trouble Shooting, Virus/spyware Removal, Hardware installation and trouble shooting, Computer Networking (wired And Wireless).
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Recommended new and replacement hardware and software purchases.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.

Support Technician

Sonic.net internet services
01.2005 - 05.2005
  • Duties: Assist customers over the phone with internet and email related technical problems. The above covers both windows and Mac.

Senior Support/Field Technician

NapaNet Internet Services
01.2000 - 12.2004
  • Duties: Troubleshooting customer problems on the phone and in the field. Installing wireless Internet service in customer homes and businesses. Setup and troubleshooting LAN (wired and Wireless) networks including all aspects of network cabling.

Education

Computer Support Specialist Program -

Empire Collage
Santa Rosa, CA
07.1998

Skills

  • Strong communication skills
  • Strong customer service skills
  • Quick learner
  • Experienced in resolving issues on Windows and OSX
  • Proficient in Linux workstation operations
  • Collaborative team member
  • Proactive self-starter
  • Remote IT troubleshooting
  • Proficient in VPN configuration
  • Network management
  • Application support
  • Hardware diagnostics
  • Server maintenance

Timeline

Tier 2 Technical Support Engineer

Digitalpath
07.2017 - 10.2023

Network Engineer

Milestone Technologies, Inc. (Facebook)
07.2012 - 06.2016

Technical Support Tier 2

Ecast inc.
10.2007 - 03.2012

Senior Support / Field Technician Supervisor

NapaNet Internet Services
06.2005 - 10.2007

Support Technician

Sonic.net internet services
01.2005 - 05.2005

Senior Support/Field Technician

NapaNet Internet Services
01.2000 - 12.2004

Freelance Computer Tech

Self Employed
01.1993 - 10.2007

Computer Support Specialist Program -

Empire Collage

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