AISHA SMITH
Operations Support Specialist
South Chesterfield,VA
Summary
Dynamic Operations Support Specialist with a proven track record at GoHealth and Sona Dermatology & MedSpa, excelling in optimizing operational efficiency and spearheading strategic initiatives. Expert in Microsoft Office and adept at fostering stakeholder relationships, my leadership and problem-solving skills have significantly enhanced team productivity and operational performance. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Sr. Corporate Administrative Liaison
Sona Dermatology & MedSpa
Front Office Manager
Sona Medspa
Customer Experience Manager
Banana Republic
Operations Support Specialist
GoHealth
4 2021 - Current
- Manage day-to-day operations
- Maintain policy and procedure documents
- Assist with the implementation of new processes and procedures
- Track reporting for operational performance
- Optimize operational processes and procedures for efficiency while maintaining standards.
Operations Lead
Sona Dermatology & MedSpa
12.2020 - 01.2021
- Coordinates the overall operational oversight of the branch by supervising workers and managing schedules
- Deploys initiatives and strategies that improve the performance and productivity of the associates
- Manages inventory for cosmetics, office supplies, and medical supplies, and oversees the ordering of supplies as required
- Handled PTO-tracking and provided training on all web-based software, which facilitated tracking for budgeting purposes
- Drove the preparation for onboarding new staffs during the expansion initiated by Switchboard- scheduled meetings with stakeholders, developed physical space and organized trainings.
Corporate Administrative Liaison
Sona Dermatology & Medspa
07.2018 - 12.2020
- Liaised with the senior level management in planning and executing strategic business initiatives that fostered overall business milestones
- Functioned as a positive representation of the firm and resolves conflicts emanating between the firm and other clients/stakeholders
- Maintained and implemented trending information and business strategies that impacted all other arms of the business
- Supervised, coordinated, and communicated the strategic objectives of the business to other internal and external stakeholders, to foster objective alignment
- Developed and fostered profitable relationships with the community, stakeholders, and other business associates
- Complied, analyzed and utilized accumulated data and feedback to spot avenues to improve customer satisfaction and drive retention.
Front Office Coordinator
Sona Medspa
01.2015 - 07.2017
- Achieved seamless workflow when collaborating with the manager on scheduled duties and its implementation
- Co-trained 18 new front desk employees and acclimated them with the statutory organizational protocols
- Accentuated on delivering exceptional customer-focused service to clients to upsurge satisfaction and customer retention
- Demonstrated stellar customer relationship management skills when welcoming guests and directing them appropriately, and overseeing appointments through email, and phone calls
- Communicates the clients' needs to the estheticians or therapists; ensuring clients receive the correct service that matches their comfort in mind
- Executes daily spa maintenance tasks for the seamless run of the spa, including uploading client information, doing laundry, light cleaning, and organizing
- Monitors clients' entry and exit from the spa; ensuring that clients fill out the necessary paperwork upon entry and before services are offered for data entry
- Manages and submits payroll for providers and office staff (12 employees).
Education
Bachelors in Mass Communications -
Fayetteville State University
Skills
Microsoft Office (Word, Excel, and PowerPoint)
Certification
Medicare Supp/Long Term Care License - NC
Timeline
Operations Lead
Sona Dermatology & MedSpa
12.2020 - 01.2021
Corporate Administrative Liaison
Sona Dermatology & Medspa
07.2018 - 12.2020
Front Office Coordinator
Sona Medspa
01.2015 - 07.2017
Sr. Corporate Administrative Liaison
Sona Dermatology & MedSpa
Front Office Manager
Sona Medspa
Customer Experience Manager
Banana Republic
Operations Support Specialist
GoHealth
4 2021 - Current
Bachelors in Mass Communications -
Fayetteville State University
Similar Profiles
ANGELA FERNANDEZANGELA FERNANDEZ
Registered Medical Assistant at Sona Dermatology & MedSpa-Germantown, MDRegistered Medical Assistant at Sona Dermatology & MedSpa-Germantown, MD
Stacy KnightStacy Knight
Director Patient Experience at Sona DermatologyDirector Patient Experience at Sona Dermatology
Kylie BrueKylie Brue
Associate at SONA DERMATOLOGYAssociate at SONA DERMATOLOGY
William JustinianoWilliam Justiniano
Canes Crewmember at Raising CanesCanes Crewmember at Raising Canes
Angela HendrixAngela Hendrix
Owner at Vega Paws LLCOwner at Vega Paws LLC