AISHA SMITH
Operations Support Specialist
South Chesterfield,VA
Summary
Dynamic Operations Support Specialist with a proven track record at GoHealth and Sona Dermatology & MedSpa, excelling in optimizing operational efficiency and spearheading strategic initiatives. Expert in Microsoft Office and adept at fostering stakeholder relationships, my leadership and problem-solving skills have significantly enhanced team productivity and operational performance. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Sr. Corporate Administrative Liaison
Sona Dermatology & MedSpa
Front Office Manager
Sona Medspa
Customer Experience Manager
Banana Republic
Operations Support Specialist
GoHealth
4 2021 - Current
- Manage day-to-day operations
- Maintain policy and procedure documents
- Assist with the implementation of new processes and procedures
- Track reporting for operational performance
- Optimize operational processes and procedures for efficiency while maintaining standards.
Operations Lead
Sona Dermatology & MedSpa
12.2020 - 01.2021
- Coordinates the overall operational oversight of the branch by supervising workers and managing schedules
- Deploys initiatives and strategies that improve the performance and productivity of the associates
- Manages inventory for cosmetics, office supplies, and medical supplies, and oversees the ordering of supplies as required
- Handled PTO-tracking and provided training on all web-based software, which facilitated tracking for budgeting purposes
- Drove the preparation for onboarding new staffs during the expansion initiated by Switchboard- scheduled meetings with stakeholders, developed physical space and organized trainings.
Corporate Administrative Liaison
Sona Dermatology & Medspa
07.2018 - 12.2020
- Liaised with the senior level management in planning and executing strategic business initiatives that fostered overall business milestones
- Functioned as a positive representation of the firm and resolves conflicts emanating between the firm and other clients/stakeholders
- Maintained and implemented trending information and business strategies that impacted all other arms of the business
- Supervised, coordinated, and communicated the strategic objectives of the business to other internal and external stakeholders, to foster objective alignment
- Developed and fostered profitable relationships with the community, stakeholders, and other business associates
- Complied, analyzed and utilized accumulated data and feedback to spot avenues to improve customer satisfaction and drive retention.
Front Office Coordinator
Sona Medspa
01.2015 - 07.2017
- Achieved seamless workflow when collaborating with the manager on scheduled duties and its implementation
- Co-trained 18 new front desk employees and acclimated them with the statutory organizational protocols
- Accentuated on delivering exceptional customer-focused service to clients to upsurge satisfaction and customer retention
- Demonstrated stellar customer relationship management skills when welcoming guests and directing them appropriately, and overseeing appointments through email, and phone calls
- Communicates the clients' needs to the estheticians or therapists; ensuring clients receive the correct service that matches their comfort in mind
- Executes daily spa maintenance tasks for the seamless run of the spa, including uploading client information, doing laundry, light cleaning, and organizing
- Monitors clients' entry and exit from the spa; ensuring that clients fill out the necessary paperwork upon entry and before services are offered for data entry
- Manages and submits payroll for providers and office staff (12 employees).
Education
Bachelors in Mass Communications -
Fayetteville State University
Skills
Microsoft Office (Word, Excel, and PowerPoint)
Jira
Zendesk
Customer Relationship Management
Relationship Management
Presentation Skills
Communication Skills (Written and Verbal)
Multi-tasking
Problem-Solving Skills
Leadership Skills
Administrative Management
Sales & Marketing
Report Documentation
Team Development/Management
Strategic Planning
Conflict Resolution
Effective Scheduling
Team Collaboration
Interpersonal Relationship Skills
Performance Management
Operations Management
Ability to Make Good and Quick Decisions
Recruitment Management
Events Planning/Management
Multitasking proficiency
Office Administration
Document Preparation
Interpersonal abilities
Certification
Medicare Supp/Long Term Care License - NC
Timeline
Operations Lead
Sona Dermatology & MedSpa
12.2020 - 01.2021
Corporate Administrative Liaison
Sona Dermatology & Medspa
07.2018 - 12.2020
Front Office Coordinator
Sona Medspa
01.2015 - 07.2017
Sr. Corporate Administrative Liaison
Sona Dermatology & MedSpa
Front Office Manager
Sona Medspa
Customer Experience Manager
Banana Republic
Operations Support Specialist
GoHealth
4 2021 - Current
Bachelors in Mass Communications -
Fayetteville State University