Valissa Watson
Buffalo,NY
Summary
Compassionate and dependable caregiver with over 6 years of experience supporting individuals with diverse needs, including total care, memory care, and rehabilitation. Skilled in providing physical, emotional, and mental health support while ensuring safety, comfort, and dignity. Proficient in HIPAA compliance, patient documentation, and care coordination. Known for a calm demeanor, strong work ethic, and dedication to enhancing quality of life.
Overview
13
13
years of professional experience
Work History
Medical Liaison / Team Lead
People Inc
Buffalo, NY
12.2024 - Current
- Coordinate medical care and services for clients, ensuring timely appointments, accurate documentation, and adherence to care plans.
- Lead and mentor a team of caregivers, providing guidance, training, and performance feedback.
- Act as the primary liaison between healthcare providers, clients, and families to ensure effective communication and quality care.
- Monitor client health status, address concerns, and implement action plans in collaboration with medical staff.
Shift Supervisor
Starbucks
Solon, OH
08.2022 - 12.2024
- Lead daily store operations, ensuring high-quality service and adherence to food safety standards.
- Manage cash handling, drive-thru operations, and front-of-house efficiency.
- Train, supervise, and motivate team members to achieve performance goals.
- Deliver exceptional customer experiences in a fast-paced environment.
Patient Care Assistant
The Weils
Chagrin Falls, OH
10.2019 - 03.2020
- Assisted patients with daily living activities, including bathing, dressing, mobility, and meals.
- Monitored patient conditions and documented updates for care teams.
- Provided emotional support to patients and families during difficult health transitions.
Home Health Aide (HHA)
Family Tree Home Care
Aurora, OH
07.2018 - 10.2018
- Supported clients with personal care, mobility assistance, and daily activities.
- Maintained accurate care records and ensured client privacy.
Resident Service Assistant
Maplewood Senior Living
Twinsburg, OH
08.2017 - 07.2018
- Delivered daily care to residents while monitoring their physical and mental well-being.
- Assisted with grooming, bathing, toileting, and meal preparation.
Private Caregiver
Quality Professional Staffing
Berea, OH
06.2014 - 03.2016
- Provided total care, including medication administration, grooming, and appointment scheduling.
- Assisted families with meal planning, shopping, and household upkeep.
Customer Service Representative
Cherry O’ Buffet
Garfield Heights, OH
10.2012 - 04.2014
- Processed payments, handled customer concerns, and ensured compliance with safety regulations.
Cashier/Cook
Arthur Treacher’s
Garfield Heights, OH
08.2012 - 09.2013
- Operated register, prepared orders, and trained new staff in customer service and operations.
Education
State Tested Nursing Assistant (STNA) - undefined
Med-Cert Training Center
Maple Heights, OH09.2018
High School Diploma - undefined
Bedford High School
Bedford, OH06.2014
Skills
- Patient Care & Safety (Alzheimer’s, Dementia, Hoyer Lifts)
- HIPAA & OSHA Compliance CPR & First Aid Certified
- Care Documentation & Reporting
- Meal Preparation & Nutrition Support
- Time Management & Multitasking
- Microsoft Office (Word, Excel, PowerPoint)
- Leadership & Team Coordination
Timeline
Medical Liaison / Team Lead
People Inc
12.2024 - Current
Shift Supervisor
Starbucks
08.2022 - 12.2024
Patient Care Assistant
The Weils
10.2019 - 03.2020
Home Health Aide (HHA)
Family Tree Home Care
07.2018 - 10.2018
Resident Service Assistant
Maplewood Senior Living
08.2017 - 07.2018
Private Caregiver
Quality Professional Staffing
06.2014 - 03.2016
Customer Service Representative
Cherry O’ Buffet
10.2012 - 04.2014
Cashier/Cook
Arthur Treacher’s
08.2012 - 09.2013
State Tested Nursing Assistant (STNA) - undefined
Med-Cert Training Center
High School Diploma - undefined
Bedford High School