Aishwarya Chouhan
Summary
Results-driven MBA professional with expertise in marketing, campaign management, social media strategies, and customer relations. Strong analytical skills, leadership abilities, and a passion for delivering innovative marketing solutions. Adept at coordinating cross-functional teams and improving operational efficiency. Seeking to leverage skills to drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern at VE Powertrain (Supply Chain Management)
VE Commercial Vehicles
07.2024 - 08.2024
- Project - Process Analysis & Documentation
- Acquired in-depth knowledge of Supply Chain Management principles and best practices.
- Gained hands-on experience in material procurement and supplier relations at Motherson Sumi Wiring Harness.
- Identified and resolved bin shortage issues for power cables and wiring harnesses, ensuring uninterrupted operations.
- Assisted in Material Requirement Planning (MRP) to optimize inventory levels and streamline procurement.
Executive Officer - Airport Operations & Customer Service
InterGlobe Aviation (IndiGo Airlines)
12.2018 - 07.2022
- Campaign Management: Executed and promoted multi-channel marketing campaigns, increasing engagement by 40%.
- Social Media Management: Proficient in managing platforms like Instagram, including content creation, posting, and engagement tracking to enhance brand presence.
- Creativity: Designed and executed engagement-driven marketing activities tailored to occasions such as Women's Day, Diwali, Holi, and Independence Day, boosting customer interaction.
- Customer Relations: Resolved 95% of customer inquiries within 24 hours, improving customer satisfaction by 20%.
- Operational Efficiency: Coordinate flight schedules, gate assignments, and aircraft turnaround to ensure timely departures and arrivals.
- Resource Management: Allocate manpower, equipment, and resources strategically to support ground operations and optimize asset utilization.
- Administration : Maintain accurate records and documentation related to passenger services and flight operations, including report preparation.
- Emergency Response : Handle emergencies such as medical issues, diversions, and evacuations, following established safety protocols.
Education
MBA -
Institute of Management Studies
Indore05-2025
Bachelor of Science - Geology
Govt. Holkar Science College
Indore05-2017
10+2 Higher Secondary -
Sarafa Vidhya Niketan
Indore04-2013
Skills
- Strategic Planning & Execution
- Brand Management & Marketing
- Social Media & Digital Marketing
- Customer Relationship Management
- Leadership & Team Collaboration
- Data-Driven Decision Making
- Project & Operations Management
- Communication & Presentation Skills
- Problem Solving & Critical Thinking
- Advanced Microsoft Excel (VLOOKUP, Pivot Tables, Macros)
Certification
Excel beginner to advanced - Udemy (2025)
Co-curricular Activities
Institute of Management Studies D.A.V.V.
- 1st Place - BRAND BAZAAR 2024 (IMS Flagship Event)
Led a team of 12 to create a startup concept, design a logo, tagline, and promotional materials. Successfully marketed and sold a product within 2 hours at the event.
- Conducted a research on “NECESSITY OF COACHING CLASSES” (2024)
Achievements and Trainings
InterGlobe Aviation (IndiGo Airlines) | Indore I Dec 2018 - Jul 2022
- Employee of the Month - IndiGo Airlines, Recognized for efficiently handling customer complaints and requests, Improving satisfaction ratings.
- Security Star Award - IndiGo Airlines, Detected live ammunition during screening, ensuring passenger safety.
- Grooming Star Award, Acknowledged for maintaining professional grooming standards at IndiGo Airlines.
- Customer Service Training.
- Professionalism & Workplace Ethics Training.
- Grooming & Personality Development Training.
Timeline
Intern at VE Powertrain (Supply Chain Management)
VE Commercial Vehicles
07.2024 - 08.2024
Executive Officer - Airport Operations & Customer Service
InterGlobe Aviation (IndiGo Airlines)
12.2018 - 07.2022
Excel beginner to advanced - Udemy (2025)
MBA -
Institute of Management Studies
Bachelor of Science - Geology
Govt. Holkar Science College
10+2 Higher Secondary -
Sarafa Vidhya Niketan
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