Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Aishwarya Gullena

Bentonville,AR

Summary

Technical Product Leader with a strong track record of driving cross-functional collaboration and delivering high-impact projects. Known for a problem-solving mindset and a curiosity that fuels continuous improvement. Skilled in stakeholder engagement, with a talent for asking the right questions, aligning priorities, and building shared vision to achieve results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Program Manager

Uber Freight US LLC
07.2023 - Current
  • Led strategy and execution for ops tooling, scaling Front (email workflow system) to support 1500+ users and reduce manual response time by 40%.
  • Drove org-wide strategic planning across Operational Excellence, aligning systems development with business growth goals.
  • Architected and optimized Front-based workflows, boosting ops productivity by 25% and delivering ~$500K in annual cost savings through automation and streamlined process design.
  • Delivered training, onboarding, and ongoing support to new Front users, increasing tool adoption rate by 60%.
  • Built dashboards and automations using Tableau, and Google/Microsoft Suite to drive insight-led decisions and improve SLA adherence by 30%.
  • Partnered cross-functionally with Product, Engineering, and frontline ops to identify inefficiencies and launch scalable, tech-enabled solutions.
  • Led root cause analyses and system enhancements that streamlined email triage and cut resolution time by 35%.

Manager I, Product Management

Walmart
11.2021 - 05.2023
  • Product Manager for the Walmart Enterprise Platform for Corporate and Store Associates to manage their devices and software while taking into account key information, outreach and technical support.
  • Goal: Build a unified platform for over 2 Million associates to rely on to manage all their technology in one place efficiently and effectively.
  • Domain: Associate Digital Experience
  • Key Metrics: Customer Adoption, Revenue Generation and Growth.
  • Collaborated with stakeholders and development team to implement self-service support capabilities to reduce US/IDC Home Office Support L1 tickets by 17% resulting in savings of $1.22M.
  • Contributed to a 34% increase in product adoption over last year through various strategies such as marketing, product promotion and customization of the customer experience.
  • Defined and delivered product roadmaps and metrics that align with clients’ needs and expectations, increasing customer satisfaction and retention.
  • Defined acceptance criteria for testing, test plan development, and mentor teams and stakeholders in delivering quality products and services.
  • Performed complex data analysis to find trends and patterns and report on the results in the form of dashboards, reports, and data visualizations using tools like (Power BI, Adobe Analytics).
  • Work on disengagement of competitor tools and work with multiple stakeholders to define a robust road map.
  • Awarded Making a difference for my excellent performance in Q4 year 2022.

Software Engineer III

J.B.Hunt Transport Inc
09.2018 - 10.2021
  • Company Overview: J.B.Hunt is a trucking & logistics business that facilitates shipping.
  • Served as a Subject-matter expert & Technical Product Manager for two of the huge applications which are part of modernization efforts in J.B. Hunt.
  • Proven Innovative Ideas by creating Proof of Concepts: Pop out components and communicate between browsers without help of a server, creating custom Map Components in Angular 4.x with ESRI ArcGIS 4.x maps.
  • Participated with assisting in business cases, planning, monitoring, translating, and simplifying requirements, requirement gathering for both these applications by actively communicating with the logistics- Customer Experience Representative, Development, UX, and QA teams.
  • Developed a roadmap for short and long-term work, managed prioritization and monitored the product backlog to meet objectives.
  • Followed the 3 Amigos process to alter user stories which addresses the development challenges.
  • Conducted Backlog Refinement and Sprint planning sessions and made sure the development team is well versed with requirements and user stories assigned.
  • Conducted User Acceptance Testing sessions and captured the feedback provided by the users. Improved business direction by prioritizing customer needs and implementing changes based on collected feedback.
  • Handled and validated release activities for bi-weekly releases.
  • Validated the application and made sure it was bug free and stable in all environments before code was deployed to Production.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Consistently monitoring the impact of performance solutions by scrutinizing & boosting project & business specific KPIs.

Software Engineer II

J.B.Hunt Transport Inc
03.2016 - 08.2018
  • Company Overview: J.B.Hunt is a trucking & logistics business that facilitates shipping.
  • Developing single page web applications and creating custom components using Typescript 2.x, Angular 4.x, JavaScript, Moment.js, Bootstrap, CSS3, HTML5.
  • Delivered solutions using Agile Methodology.
  • Using Angular4.x, create custom components (directives) which can be used across all projects.
  • Alert Notifications, Pagination, Time-picker, Date-picker, Modifications to data tables are few of them.
  • Involved in understanding functional specifications and developing creative solutions to meet business requirements.
  • Used EXT-JS 6.0 to develop charts, Grids, Grid plugins (such as export to excel), Row expander, breadcrumbs, complex forms etc.
  • Good knowledge in working with Responsive Web Design.
  • Involved in reviewing code for peers using crucible, code brag & TFS.

Education

Master of Science - Information Sciences and Technology

Missouri University of Science And Technology
Rolla, MO
01.2015

Bachelor of Science - Information Technology

JNTU, Hyderabad
Hyderabad, Telangana
01.2013

Skills

    Improved Ops Productivity by 25%

    Architected and optimized Front-based workflows, boosting ops productivity by 25% and delivering ~$500K in annual cost savings through automation and streamlined process design

    Cost Saving Of $122M

    Implemented self-service support capabilities to reduce the US/IDC Home Office Support L1 incident tickets by 17% resulting in savings of $122M

    Increased product adoption rate by 34%

    Implementation of strategies such as marketing, product awareness and promotion, user empowerment, leading to increased product adoption

    Walmart -Make a difference Award (FY23 Q4)

    Ensures the product meets business, stakeholder and end-user priorities to drive adoption, improve efficiency and customer satisfaction

    JBHunt - Get Stuff Done Award (Technical Advisor)

    Define product concepts and solutions, delivering very innovative and user-friendly products and services

Certification

Certified Scrum Product Owner (CSPO)


Timeline

Technical Program Manager

Uber Freight US LLC
07.2023 - Current

Manager I, Product Management

Walmart
11.2021 - 05.2023

Software Engineer III

J.B.Hunt Transport Inc
09.2018 - 10.2021

Software Engineer II

J.B.Hunt Transport Inc
03.2016 - 08.2018

Master of Science - Information Sciences and Technology

Missouri University of Science And Technology

Bachelor of Science - Information Technology

JNTU, Hyderabad

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