Mondakini Chatterjee
Katy,TX
Summary
Results-oriented professional with over 10 years of experience in project management, functional and operational business analysis, and Scrum Master roles. Proven track record of managing complex projects, streamlining business processes, and leading cross-functional teams to achieve exceptional results. Expertise in combining strategic vision with hands-on execution to deliver impactful outcomes in dynamic environments. Committed to driving efficiency and fostering collaboration to enhance organizational performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Moonslate Consulting LLC
09.2025 - Current
- Act as a trusted advisor to the client, providing program-level guidance, structure, and governance to support successful execution of transformation initiatives
- Led cross-functional teams to deliver technical projects on time and within scope.
- Developed and implemented project management methodologies to streamline processes and enhance efficiency.
IT Project Manager
MRE consulting Ltd.
04.2024 - 04.2025
- Developing detailed project plans with clear timelines, milestones, and resource allocations; coordinating with cross-functional teams to ensure alignment and timely execution using D365 and Smartsheet.
- Identifying and mitigating risks proactively; monitoring and adjusting risk management strategies to maintain project alignment and success.
- Managing project budgets, ensuring that all projects are completed within financial constraints, monitoring expenditures, forecasting costs, and reporting on budget status to stakeholders.
- Facilitating change readiness assessments, stakeholder analysis, and training programs to ensure a seamless transition during corporate restructuring, achieving a 90% satisfaction rate among key stakeholders.
- Leading a team of five analysts to implement Power BI dashboards for real-time data tracking, integrating multiple data sources, automating reporting workflows, and ensuring adherence to KPIs, and SLAs.
Project Manager
Resolve-Tech
06.2023 - 04.2024
- Oversaw the phases of project initiation, planning, execution, monitoring, and closing for three ERP projects that were implemented successfully.
- Led data visualization projects with Tableau and Power BI to improve decision-making by providing cross-functional teams with actionable insights.
- Served as a point of contact between business users and IT teams, facilitating the understanding of intricate technical ideas, and guaranteeing that end users were satisfied with the features of the system.
- Wrote UAT test plans, test scenarios, and test cases, and logged defects in the defect management tool.
- Developed comprehensive project plans, schedules, and budgets that ensured the timely and economical delivery of the solutions.
- To handle project difficulties and guarantee project success, I organized stakeholder meetings and helped technical teams and business stakeholders communicate effectively.
Project Manager | Functional BA
Operating Systems INC (OSI)
06.2022 - 05.2023
- Acted as a liaison between clients and developers to determine project scope, analyze requirements, and ensure that similar considerations are assessed.
- Drafted and maintained software/business requirement documents to outline API project needs, assumptions, constraints, and milestones.
- Analyzed the client’s current business application and provided functional input for planning product development or modifying current systems to help increase revenue or improve functionality.
- Worked as a Scrum Master for more than two projects at a time, ensuring effective JIRA maintenance and backlog grooming, story updates in JIRA and Confluence, and communication between different teams.
- Streamlined reporting procedures by using Excel to automate data refresh, which resulted in a weekly savings of almost 15 hours of manual labor.
Project Delivery Manager | IT Business Analyst
Capgemini
06.2021 - 01.2022
- Facilitated communication between the vendor and other functional teams to identify application issues, fix strategies, and implementation courses.
- Data mapping and different transformation rules were developed, along with an understanding of the source and target tables.
- Conducted workshops to train 10 or more team members on creating and maintaining data visualization dashboards, fostering a culture of data-driven decision-making.
- Identified and examined cross-functional requirements for data and system integration across agencies.
- Exemplary practices for managing server internal and external connectivity checks.
- Managed creation, update, and deletion of users and groups, transferring information utilizing encrypted file transfer protocols over public and private networks using PGP keys for encryption and decryption, helping to renew PGP keys that are about to expire.
Sr. IT Business Analyst | MFT Lead
Tata Consultancy Services
05.2019 - 02.2021
- Led the identification and application of innovative technologies to update existing middleware, creating and maintaining documentation for installations, changes, and upgrades.
- Troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance and functionality.
- Spearheaded organizational change initiatives by developing and executing comprehensive change management plans, resulting in a 25% improvement in employee adoption rates for new technology and processes.
- Set up an end-to-end flow on TIBCO MFT and create a data flow.
- Captured requirements and were involved in rendering support for new interfaces, supporting application server migration, and managing integration and interface-related issues.
- Bagged the TCS On-the-Spot Award for outstanding contributions to the organization and the project in 2019.
IT Analyst | Business Analyst
Accenture
03.2016 - 05.2019
- Facilitated the communication between various functional teams and the vendor to determine the application problems, remediation approaches, and the implementation path.
- Customized scripts on demand, testing, and delivery for requested solutions via call.
- Understood the source and target tables, and created data mapping along with various transformation rules.
- Created different KPI dashboards in Report Studio using a combination of the list, crosstab, graph, and map reports.
- Monitor progress by tracking activity, resolving issues, publishing progress reports, and recommending actions.
- Drove measures to set up an end-to-end flow on CFT, data flow creation, parameters validation, and gateway routing.
- Securely transfer files over public and private networks using encrypted file transfer protocols.
- Basic troubleshooting on BO/BI admin part, and EAI admin [Tibco Administrator].
- Drove measures to set up an end-to-end flow on CFT, data flow creation, parameters validation, and gateway (protocols using pesit, SFTP, AS2) as per the requirements.
- Directed procedures such as establishing flow, identifying partners, setting up remote sites and VFDs, pushing and pulling files, application models, decision rules, and rule tables in gateway routing, securely transferred files over public and private networks using encryption/decryption.
Consultant Engineer / Associate BA
Ericsson
10.2014 - 02.2016
- Successfully monitored and managed several domains, viz., IP, telecom networks, transmission, and VAS.
- Managed alarms via tools like SolarWinds, Nagios, Calix, and so on; led alarms rectification and removal of 2G and 3G sites, transmission, fixed, IP, and data, IT, VAS, and entertainment.
- Worked on NETCOOL, One FM, and ticket-creating tools like ACUT and One TM.
- Interact with the users, subject matter experts (SMEs), and other stakeholders to acquire a better understanding of the business processes and needs.
- Maintain the internal database for the daily error report, and perform data clean-up.
- Generate monthly complaint trend reports and service metric dashboards, as required by the product platform.
- Bagged Top Performer of The Month Award, 1st Prize for female category in Ericsson Marathon (4Km.), and Voice of Operations Award.
Education
PhD - Business Administration
University of The Cumberland’s
03-2027
EMBA - Business Data Analytics
Ottawa University, Kansas
03-2024
B.Tech. - Computer Science & Engineering
WBUT
06-2014
Skills
- Project Management (KPI, Resource Management, Risk Management, Reports, ALM)
- Agile Methodology (JIRA/ Azure Dev-Ops / Scrum Master / Backlog grooming/ Sprint Report / Confluence)
- Business Analysis (Requirement gathering / System Improvement / Leading Design Sessions / Documentation)
- Data Visualization – Tableau, Power BI
- Microsoft Suite (Excel, PPT, Teams, Smartsheet, MPP), D365
- ITIL Process (Incident/ Problem/ Change Management)
- MFT Technology – (CFT application, Gateway, Gateway Interchange, Axway Products, Tibco MFT-EMFT)
Certification
Microsoft Azure AI Essentials Professional
ITIL Intermediate Certificate in Service Operation
BMC Control-M 9.0 scheduler accreditation
Agile Foundations by PMI
AWS Cloud Practitioner Certification
ITIL 2011 Foundation Certification
Timeline
Technical Program Manager
Moonslate Consulting LLC
09.2025 - Current
IT Project Manager
MRE consulting Ltd.
04.2024 - 04.2025
Project Manager
Resolve-Tech
06.2023 - 04.2024
Project Manager | Functional BA
Operating Systems INC (OSI)
06.2022 - 05.2023
Project Delivery Manager | IT Business Analyst
Capgemini
06.2021 - 01.2022
Sr. IT Business Analyst | MFT Lead
Tata Consultancy Services
05.2019 - 02.2021
IT Analyst | Business Analyst
Accenture
03.2016 - 05.2019
Consultant Engineer / Associate BA
Ericsson
10.2014 - 02.2016
PhD - Business Administration
University of The Cumberland’s
EMBA - Business Data Analytics
Ottawa University, Kansas
B.Tech. - Computer Science & Engineering
WBUT