Aishwarya Natarajan

Associate

City Union Bank Limited

01.2016 - 10.2016

Involved in collection and checking borrower income, credit history and employment information, initiating background verification, analyzing technical aspects of the property.
Interaction with customers on phone. It also includes managing customer complaints and queries.
Customization, maintenance and servicing of financial products for multiple retail and corporate customers which includes interaction, cross selling, servicing, retention and renewal of different financial products.
Established tie-ups and cross business opportunities for existing clients as a part of customer service.
Tracking and monitoring of client centers for focused data driven campaigns to create branding strategies for supporting acquisition team.
Providing quality customer service by computation and compilation of various reports like market analysis, quality and conversion rates from the leads generated for sales team in order to retain clients.
Increasing branch performance, monitoring activities, correcting deficiencies.
Improved marketing success by aligning strategies with target consumers.
Providing payroll inputs - based on Agent performance/Log- in hours report. Contributed to effective decision-making with detailed reports on daily operation.
Working as a single window operator issue of ATM card and check book. Opening savings and current account updating KYC for all customers, creating Demand Draft, National Electronic Fund Transfer, Real-Time Gross Settlement systems .
Well versed in inward and outward clearing process.
Recommended approval or disapproval of different loan types based on established criteria.
Created solutions for customers to satisfy specific needs.