Aishwarya Anand Tatapudi
Denver,CO
Summary
Dynamic professional with a proven track record at Tata Consultancy Services, excelling in customer service and technical troubleshooting. Skilled in Python and relationship building, I have successfully developed over 500 Job Packs, enhancing client satisfaction and operational efficiency. Committed to delivering tailored solutions and fostering community engagement through effective outreach initiatives.
Overview
4
4
years of professional experience
Work History
Student Coordinator
Auraria Higher Education Center (AHEC)
Denver, Colorado
01.2025 - Current
- Inputs reservations and event details into EMS (Event Management System)
- Follows up on tentative or incomplete reservations
- Recommends setup configurations, AV equipment, and suitable rooms based on event needs
- Creates floor plans while adhering to space constraints and event requirements
- Applies knowledge of campus-wide event policies and office procedures
- Coordinates with student organizations, campus departments, and external clients
- Maintains accurate records and ensures high levels of customer service
Teaching Assistant
Computer Science, College of Engineering, Design and Computing
Denver, Colorado
01.2025 - Current
- Grading, tutoring, mentoring, and supporting instructional activities
- Hold in-person office hours aligned with course modality and requirements
- Assist professors in evaluating assignments and guiding students through technical coursework
IT Executive
Srikara Hospitals
Hyderabad, Telangana
09.2023 - 06.2024
- Provided prompt technical troubleshooting in response to user needs rather than leaving them dissatisfied with the bare minimum answers
- Reported about operational smoothness so that the company's internal communication is in line
- Resolving staff inquiries quickly creates an inviting environment
Volunteer
Queer Nilayam
Hyderabad, Telangana
11.2021 - 03.2023
- Provided support to the LGBTQIA+ community through various initiatives, understand their needs and provide tailored support, demonstrating strong customer service skills
- Offered hands-on support during events, assisting attendees and resolving any issues promptly to ensure smooth operations
- Assisted by organizing events for the community planning and execution of inputs for better outreach and engagement
- Provided hands-on support to develop, promote and facilitate events to ensure smooth operations and effective marketing
Analyst and Assistant Systems Engineer
Tata Consultancy Services
Hyderabad, Telangana
08.2019 - 05.2022
- Excellence in Customer Care: Engaged with international clients, predominantly regarding issues with Job Packs, with superior customer service and exquisite problem-solving skills
- Job Pack Development: Developed more than 500 Job Packs for Ethernet connections timely delivery and eliminating delays in customer service
- Report and Communication: Presenting a report to the sponsors on performance ensures transparency thus nurturing trust with the customer
- System Troubleshooting: Identification and resolution of system issues for users helping them recover from any technical problems seamlessly
- User Engagement: Understanding client needs in order to deliver a very personalized solution
- Engagement with active involvement besides great contact skills is seen
- Crisis Handling: It was an attitude in case of errors with respect to crisis and activity carried out in tandem with crisis management; thus enabled personnel to leap-frog customer-oriented issues
Toastmasters Member in TCS
Toastmasters Experience
Hyderabad, Telangana
08.2019 - 05.2020
- Actively participated in the Toastmasters club to develop public speaking and leadership skills
- Regularly engaged in feedback sessions to improve communication abilities and boost confidence in presenting ideas
- Collaborated with peers to organize events and workshops focused on personal growth
Education
Masters - Computer Science
University of Colorado
Denver, Colorado05-2026
Bachelors - Computer Applications
Amrita Vishwa Vidyapeetham
Mysore, Karnataka01.2019
Skills
- Microsoft Office Suite
- Event marketing tools
- Graphic design software
- Coding languages
- Python
- HTML
- Interpersonal skills
- Communication skills
- Active listening
- Problem-solving
- Relationship building
- Community outreach
- Event organization
- Sponsorship acquisition
- Workshop facilitation
- Coding skills
- Data analysis
- Technical troubleshooting
- User support
- Customer service
Projects
Feedback Web page for Amrita University, Mysore, 05/01/15, 07/01/16, Developed a feedback generating website to aid the delivery of messages between students and faculty so as to improve their overall satisfaction and responsiveness., Created intuitive user features based on student feedback, resulting in 30% growth in the submission of feedback., Conducted user testing, collected feedback in order to match user needs, demonstrating strong listening and problem-solving skills., Worked with co-peers to gather requirements and provide assistance, thereby epitomizing teamwork and communication skills.
Hobbies and Interests
- Community Engagement: Passionate about supporting diverse communities and advocating for accessibility.
- Student Leadership: Committed to enhancing student experiences through active participation in campus organizations.
Timeline
Student Coordinator
Auraria Higher Education Center (AHEC)
01.2025 - Current
Teaching Assistant
Computer Science, College of Engineering, Design and Computing
01.2025 - Current
IT Executive
Srikara Hospitals
09.2023 - 06.2024
Volunteer
Queer Nilayam
11.2021 - 03.2023
Analyst and Assistant Systems Engineer
Tata Consultancy Services
08.2019 - 05.2022
Toastmasters Member in TCS
Toastmasters Experience
08.2019 - 05.2020
Masters - Computer Science
University of Colorado
Bachelors - Computer Applications
Amrita Vishwa Vidyapeetham
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