Aislin Pena
Miami,FL
Summary
Motivated Biology student with experience in healthcare, team leadership, employee training, and customer service. Certified Nursing Assistant (CNA) and CPR/Basic Life Support certified, with strong communication, problem-solving, and organizational skills. Passionate about applying health science knowledge while contributing to high-quality patient care and professional teamwork.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Department Manager
McDonald's
01.2026 - Current
- Led team in achieving operational excellence through streamlined procedures and enhanced customer service strategies.
- Managed inventory control processes, ensuring product availability while minimizing waste and loss.
- Developed work schedules to optimize labor efficiency, aligning staffing levels with peak business hours.
- Trained and mentored staff on food safety protocols and quality standards to maintain compliance.
Shift Manager
McDonald's
Miami, FL
11.2020 - 01.2026
- Lead daily restaurant operations while maintaining safety, quality, and efficiency standards.
- Supervise, coach, and support team members to improve performance and productivity.
- Train and mentor new employees on company procedures, food safety, and customer service.
- Promote compliance with health, sanitation, and workplace safety regulations.
- Resolve operational challenges and implement solutions to improve workflow.
- Coordinated employee schedules and delegated tasks to streamline operations.
- Fostered positive team environment through effective leadership and constructive feedback.
- Analyzed sales trends to identify opportunities for menu optimization and promotional effectiveness.
- Implemented training programs that improved employee performance and reduced turnover rates significantly.
Crew Trainer
McDonald's
Miami, FL
07.2020 - 11.2020
- Trained and onboarded new employees on workplace procedures and safety standards, enhancing compliance and safety awareness.
- Evaluated employee performance and coached individuals, fostering skill development and overall team productivity.
- Evaluated employee performance and provided coaching to improve productivity.
- Encouraged teamwork through effective communication and daily support, strengthening team cohesion and collaboration.
Crew Member
McDonald's
Miami, FL
07.2019 - 07.2020
- Ensured compliance with food safety and sanitation standards to safeguard customer health.
- Delivered professional customer service while ensuring customer satisfaction.
- Accurately processed cash and electronic transactions, enhancing overall transaction efficiency.
- Maintained food safety and sanitation standards in accordance with company policies.
- Provided professional customer service that fostered positive customer experiences and satisfaction.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2020
Associate of Science - Biology
Miami Dade College
Miami, FL07.2023
Skills
- Operational Management
- Healthcare Administration
- Healthcare procedures
- Training leadership
- CPR & Basic Life Support (BLS)
- Healthcare & Safety Procedures
- Documentation & Record Keeping
- Process Improvement
- Time management
- Record keeping
- Regulatory Compliance
- Client Relationship Management
- Customer support
- Team management
- Personnel management
Certification
- Certified Nursing Assistant (CNA) – Florida Board of Nursing
- CPR & Basic Life Support (BLS)
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Department Manager
McDonald's
01.2026 - Current
Shift Manager
McDonald's
11.2020 - 01.2026
Crew Trainer
McDonald's
07.2020 - 11.2020
Crew Member
McDonald's
07.2019 - 07.2020
High School Diploma -
Felix Varela Senior High School
Associate of Science - Biology
Miami Dade College