Liliana DeMarco
Rochester,USA
Summary
Detail-oriented leader with expertise in onboarding and scheduling. Proven problem-solving skills and effective cross-functional communication enhance operational success in high-volume environments. Dedicated to fostering collaboration and compliance in the workplace.
Overview
6
6
years of professional experience
Work History
Department Manager
McDonald's
Rochester, USA
2023.01 - Current
- Created weekly schedules for over 30 employees to ensure optimal staffing and guest satisfaction.
- Streamlined employee onboarding process, improving accuracy of I-9 verification and organizing personnel records.
- Coordinated daily workflow in high-volume environment, managing multiple operational priorities to meet guest needs.
- Collaborated with leadership to communicate updates on operational priorities and scheduling changes.
- Resolved employee and customer concerns to maintain a positive workplace atmosphere and enhance team morale.
- Addressed employee and customer concerns to maintain a positive workplace atmosphere.
Crew Member
McDonald's
Rochester, USA
2020.06 - 2023.01
- Delivered outstanding customer service by resolving questions and concerns with professionalism and efficiency.
- Supported daily operations in a fast-paced, customer-focused environment, consistently meeting productivity and service expectations.
- Coordinated scheduling, workflow, and daily operations with managers to enhance team efficiency.
- Organized workstations to ensure compliance with company procedures and food safety standards.
- Assisted managers with scheduling support, workflow coordination, and daily operational priorities.
- Supported team members during peak periods while managing multiple responsibilities to maintain seamless operations.
Education
Bachelor of Science - Management
Colorado Technical University Online
Colorado Springs, COAssociate of Applied Science - Culinary Arts
Monroe Community College
Rochester, NYSkills
- Operational management
- Onboarding and scheduling
- Record management and compliance
- Microsoft Office proficiency
- Data entry and electronic recordkeeping
- Calendar and workflow coordination
- Staff development
- Problem solving
- Cross-functional communication
- Information handling
Timeline
Department Manager
McDonald's
2023.01 - Current
Crew Member
McDonald's
2020.06 - 2023.01
Bachelor of Science - Management
Colorado Technical University Online
Associate of Applied Science - Culinary Arts
Monroe Community College