Aislinn Small
Napa,CA
Summary
Proven hospitality professional with a track record of enhancing guest relations and streamlining operations at Red Rock Cafe. Skilled in inventory management and guest service, adept at boosting customer satisfaction and handling complaints with grace. Demonstrated ability to improve service delivery by training staff and optimizing seating and food delivery processes.
Overview
3
3
years of professional experience
Work History
Usher
Cinemark
195 Gasser Drive
06.2021 - 08.2021
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
Busser, Waitress, Salad Counter, Prep
Red Rock Cafe
1010 Lincoln Avenue
09.2021 - 06.2024
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed friendly relationships with customers when taking orders.
- Trained new staff in bussing and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
Education
No Degree - Pre-Health, Nursing
Napa Valley College
Napa, CA08.2024
High School Diploma -
New Technology Highschool
Napa, CA06.2021
Skills
- Food Running
- Guest Relations
- Inventory Management
- Greeting guests
- Complaint resolution
- Cash Handling
- Hospitality service expertise
Languages
Spanish
Limited Working
Timeline
Busser, Waitress, Salad Counter, Prep
Red Rock Cafe
09.2021 - 06.2024
Usher
Cinemark
06.2021 - 08.2021
No Degree - Pre-Health, Nursing
Napa Valley College
High School Diploma -
New Technology Highschool