Aislyn Watt
Publix Supermarkets Store
Sarasota,FL
9
years of professional experience
1
Certification
Experienced customer service leader with strengths in team supervision, customer engagement, and conflict resolution. Skilled in coaching associates, managing schedules, and supporting smooth operations.
Work History
Assistant Customer Service Manager
4 Years 8 Months- Supervised front-end customer service operations, ensuring accurate transactions and prompt customer support.
- Reinforced compliance with company policies, cash controls, and loss prevention procedures.
- Coordinated customer service desk activities, including returns, refunds, and special requests.
- Supported management with performance feedback, workflow improvements, and departmental organization.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Supervised front-end customer service operations, ensuring accurate transactions and prompt guest support.
- Trained associates on register procedures, cash handling, and Publix service expectations.
- Monitored scheduling, breaks, and staffing coverage to support smooth daily operations.
Babysitter/Home Care Provider
7 Years- Supervised children during daily routines, ensuring safe, attentive care for individual clients.
- Managed bedtime routines, hygiene tasks, and transitions smoothly throughout household schedules.
- Prepared meals, snacks, and bottles aligned with parent instructions and dietary needs.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals including any dietary restrictions.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Practical Nurse - Nursing
High School Diploma
Skills
Customer engagement
Customer relations
Sales proficiency
Training and mentoring
Team building
Time management
Schedule coordination
Microsoft Office
Patient care coordination
Healthcare management
Medical terminology proficiency
Clinical documentation
Certification
- First Aid/CPR Certified
- Food Safety Certified (through Publix Supermarkets)
Timeline
Assistant Customer Service Manager
Publix Supermarkets Store
01.2022 - CurrentRead More
Babysitter/Home Care Provider
Individual Clients
01.2018 - 01.2025Read More
Suncoast Technical College
Practical Nurse from Nursing
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North Port High School
High School Diploma
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