Dillan Reid

Harris Teeter

07.2024 - Current

Conducted training and mentored team members to promote productivity and commitment to friendly service.
Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Coordinated staff schedules to maintain optimal coverage during peak service hours.
Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Identified team weak points and implemented corrective actions to resolve concerns.
Assisted with new hire processing and existing training programs.
Conducted interviews with participants to assess eligibility.
Continuously assessed the sales floor to identify areas in need of improvement and promptly took action, resulting in a well-maintained store appearance.
Improved store sales by providing exceptional customer service and knowledgeable product recommendations.
Demonstrated adaptability in handling various responsibilities such as cashier duties when necessary.
Enhanced customer experience by closely monitoring floor activities and promptly addressing concerns.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.