Summary
Overview
Work History
Education
Skills
Timeline
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Alia Stutts

Toano,VA

Summary

Dynamic Assistant Customer Service Manager at Food Lion with a proven track record in enhancing customer satisfaction and team productivity. Skilled in cash handling and training, I excel in fostering inter-department collaboration and managing schedules effectively. Committed to delivering exceptional service and exceeding guest expectations in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Assistant Customer Service Manager

Food Lion 0703
08.2023 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, standard procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Actively contributed to interdepartmental projects focused on enhancing store operations and excellent customer service.
  • Maintain accurate cash control and research, ensuring AML compliance.

Front Desk Associate/Front Desk Night Auditor

Fort Magruder Hotel And Conference Center
08.2022 - 08.2023
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Managed reservation system, accurately inputting bookings and managing payments, cancellations, or changes.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.


Front Office Associate

Food Lion 2202
10.2021 - 08.2022
  • Greet every customer with a smile ensuring a fast and friendly shopping experience.
  • Processed Customer transactions with accuracy and efficiency.
  • Collaborated with center store nightly to guarantee the cleanliness of store and facings of shelves.
  • Direct and coach associates on all standard practices and procedures.


Education

High School Diploma -

Warhill High School
Williamsburg, VA
05-2017

Cosmetology

New Horizons Educational Center
Newport News, VA
05-2017

Skills

  • Sales proficiency
  • Cash handling
  • Cash Research
  • Customer engagement
  • Meticulous attention to detail
  • Inter-department collaboration
  • Schedule management
  • Inventory control
  • Microsoft outlook, word, and Excel
  • Excellent time management
  • Training and coaching

Timeline

Assistant Customer Service Manager

Food Lion 0703
08.2023 - Current

Front Desk Associate/Front Desk Night Auditor

Fort Magruder Hotel And Conference Center
08.2022 - 08.2023

Front Office Associate

Food Lion 2202
10.2021 - 08.2022

High School Diploma -

Warhill High School

Cosmetology

New Horizons Educational Center

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Alia Stutts