AISSA GUTIERREZ-TORREZ
Arlington,TX
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
Work History
Home Loan Bankruptcy II/Fee Waiver/Special Loans
Bank Of America
Fort Worth, TX
06.2019 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Second level specialist in 6 departments as follows, Post modifications, PMI/MIP specialist, Special loans, Bankruptcy, Fee waiver, and Academy Trainer for specialist I and II
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Reviewed case files and reported case progress to clients.
- Trained new agents in investigative procedures and legal requirements.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Reviewed contracts by verifying accuracy and resolving discrepancies.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Handled 80 calls per day to address customer inquiries and concerns
- Participated in team-building activities to enhance working relationships
SENIOR CUSTOMER SERVICE REPRESENTATIVE II
Fort Worth Water Department
Fort Worth, TX
10.2018 - 06.2019
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Bilingual
CONSUMER TELEPHONE BANKING, CHASE
ARLINGTON, TX
05.2016 - 10.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Processed debit and credit card and electronic check payments.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC)
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts
- Resolved concerns with products or services to help with retention and drive sales
FRONT DESKFRONT DESK AGENT/GIFT SHOP SUPERVISOR
OMNI HOTEL
FORT WORTH, TX
10.2014 - 05.2016
- 614 luxury rooms, full service, and four diamond convention hotel Maintain high standards of work performance through teamwork and positive energy
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Prepared weekly employee work schedules for team members.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
SALES GENERATOR
NORDSTROM
SAN JOSE, CA
10.2012 - 06.2013
- Acquired and applied sector knowledge to create effective dialogue with customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Lead Generator
FLORES PROFESSIONAL SERVICES INC
SAN JOSE, CA
01.2012 - 08.2012
- Developed and deployed marketing collateral to promote properties and drive sales.
- Coordinated appointments to show marketed properties.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
Education
Graduate High school Diploma -
William C. Overfelt
03.2011
Skills
- Lead prospecting
- Network development
- Staff Training
- Customer Relations
- Sales Expertise
- Revenue Generation
- Banking Expertise
Languages
Spanish
Native or Bilingual
Timeline
Home Loan Bankruptcy II/Fee Waiver/Special Loans
Bank Of America
06.2019 - Current
SENIOR CUSTOMER SERVICE REPRESENTATIVE II
Fort Worth Water Department
10.2018 - 06.2019
Bilingual
CONSUMER TELEPHONE BANKING, CHASE
05.2016 - 10.2018
FRONT DESKFRONT DESK AGENT/GIFT SHOP SUPERVISOR
OMNI HOTEL
10.2014 - 05.2016
SALES GENERATOR
NORDSTROM
10.2012 - 06.2013
Sales Lead Generator
FLORES PROFESSIONAL SERVICES INC
01.2012 - 08.2012
Graduate High school Diploma -
William C. Overfelt