Aissam Aznague
Doha
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Samsonite Brand Ambassador Retail Sales Assistant
Qatar Duty Free | Qatar Airways Group HIA
Doha, Qatar
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and join reward programs
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Increased sales by offering advice on purchases and promoting additional products
- Used POS system to process sales, returns, online orders, and gift card activations
- Worked closely with shift manager to solve problems and handle customer concerns
- Assisted customers with prompt and polite support in-person
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
Guest Relations Executive & Concierge
Marriott Le Meridien Bodrum Beach Resort
Bodrum, Turkey
04.2022 - 11.2022
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Remained available 9 hours daily to respond to guest needs, complaints or inquiries
Retail Sales Assistant
Dubai Duty Free Dubai International Airports DXB & DWC
Dubai, United Arab Emirates
03.2018 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
Tour Guide
Tourists Travel Agency, Agadir Visit Travel Agency
Agadir, Morocco
01.2017 - 07.2017
- Greeting and welcoming customers
- Informing customers about itinerary
- Describe points of interests around city
- Provide information related to lodging, food and other amenities
- Guided groups of up to 15 people on scheduled tours
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Education
Bachelor’s Degree - English Literature
Ibn Zohr University
Agadir, Morocco06.2014
Skills
- Sales Expertise
- Stocking and Replenishing
- Corrective Actions
- Cash Handling
- Payment Processing
- Cash Register Operation
- POS Transactions
- Effective Customer Communication
- Thorough Knowledge of Product
- Engaging with Diverse Customers
- Merchandising and Display
- Customer Service Orientation
Additional Information
- 2022 - Commendation Letter - Marriott Le Meridian Bodrum Resort
- 2020 - Employee of the Month - Dubai Duty Free
- 2019 - Perfect Attendance Letter - Dubai Duty Free
- 2018 - 4 Commendation letters - Dubai Duty Free
Languages
Arabic
Native language
English
Proficient
C2
French
Upper intermediate
B2
Turkish
Beginner
A1
Timeline
Samsonite Brand Ambassador Retail Sales Assistant
Qatar Duty Free | Qatar Airways Group HIA
11.2022 - Current
Guest Relations Executive & Concierge
Marriott Le Meridien Bodrum Beach Resort
04.2022 - 11.2022
Retail Sales Assistant
Dubai Duty Free Dubai International Airports DXB & DWC
03.2018 - 11.2020
Tour Guide
Tourists Travel Agency, Agadir Visit Travel Agency
01.2017 - 07.2017
Bachelor’s Degree - English Literature
Ibn Zohr University