Aissatou Sow
Summary
Dynamic Business Analyst Consultant with a proven track record at TechTek Solutions LLC, excelling in SQL proficiency and fostering team collaboration. Awarded Intern of the Year for outstanding customer service and tax preparation accuracy. Demonstrates a keen attention to detail and a strong ability to multitask, significantly enhancing project adaptability and efficiency.
Overview
7
7
years of professional experience
Work History
Business Analyst Consultant
TechTek Solutions LLC
06.2019 - 05.2023
- Knowledge of the various phases of the Software Development lifecycle using Agile methodology
- Familiarity with Business Requirements, functional requirements, requirement traceability matrix and user stories
- Implemented agile methodologies for project execution, increasing flexibility and adaptability within the organization.
- Conducting daily Scrum stand up meetings
- Structured Query Language (SQL) coding using OracleSQL and MySQL
- Presenting data results using Tableau and Power BI tools Creating Test cases for manual testing after analyzing the Business Requirement Document
- Utilized data visualization techniques to present and explain complex data sets.
- Enhanced communication between cross-functional teams, leading to better collaboration and increased efficiency.
- Collaborated with IT teams to streamline system integrations, enhancing overall functionality and user satisfaction.
- Conducted thorough market research to identify profitable opportunities for company growth.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Administrative Assistant /Assistant Event Planner
CoolMess
08.2017 - 04.2019
- Communicated with clients via phone and emails, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided excellent customer service throughout the entire planning process leading to repeat business from satisfied clients.
- Enhanced client satisfaction by providing exceptional event planning and organization services.
- Coordinated schedules and timelines for events.
- Developed creative themes for events and created related activities to engage attendees.
Advanced Tax Preparer
Denver Asset Building Coalition
01.2017 - 04.2017
- Awarded the Intern of the Year Honor
- Earned the Advanced Tax Preparation Certification
- Greeted and Screened clients to make sure they have the necessary document for their tax return
- Worked one-on-one with individuals and families to provide free tax preparation
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Bookkeeping Administrative Assistant
Liberty Tax Service
11.2015 - 04.2017
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
Development and Outreach Intern
US-Brazil Connect
10.2016 - 12.2016
- Assisted with fundraising strategy, planning, communication and development activities
- Worked directly with the Outreach team to research and cultivate supporters
- Managed the organization's donor databases using Salesforce
- Tracked and evaluated fundraising efforts and organized events
- Actively participated in team meetings and contributed ideas for program improvement and growth.
- Assisted in creating effective marketing materials to increase program awareness and participation.
- Maintained comprehensive records of contacts made during outreach activities, facilitating follow-up communication as needed.
Education
Master of Science - Information Technology
University of The Potomac
Vienna, VA05-2023
Master of Science - Business Intelligence And Data Analysis
Brooklyn College
Brooklyn, NY05-2019
Bachelor of Arts - International Business
Colorado Heights University
Denver, CO04-2017
Skills
- Microsoft Office Tools
- Software development life cycle
- SQL proficiency
- Tableau / Power Bi
- Requirements gathering
- Attention to detail
- Multitasking and organization
- Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Business Analyst Consultant
TechTek Solutions LLC
06.2019 - 05.2023
Administrative Assistant /Assistant Event Planner
CoolMess
08.2017 - 04.2019
Advanced Tax Preparer
Denver Asset Building Coalition
01.2017 - 04.2017
Development and Outreach Intern
US-Brazil Connect
10.2016 - 12.2016
Bookkeeping Administrative Assistant
Liberty Tax Service
11.2015 - 04.2017
Master of Science - Information Technology
University of The Potomac
Master of Science - Business Intelligence And Data Analysis
Brooklyn College
Bachelor of Arts - International Business
Colorado Heights University