Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
Aitana Llerena
Open To Work

Aitana Llerena

Miami,FL

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybridRemote
Location: Miami, FL
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Summary

Hardworking professional with a proactive attitude and the ability to learn quickly. Strong work ethic and devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Air Export Agent

Expeditors International of WA
Miami, FL
05.2025 - Current
  • Coordinated and processed export documents, including commercial invoices, packing lists, air waybills, certificates of origin, shipper's letters of instruction, 7512, and other related documents.
  • Coordinated air export shipments using industry-standard software systems.
  • Managed end-to-end AOG shipments with urgency and accuracy to minimize aircraft downtime.
  • Managed relationships with carriers to ensure timely delivery of goods.
  • Resolved discrepancies in shipping documents and logistics processes.
  • Coordinated driver dispatch for timely pickup and delivery of goods based on client schedules.
  • Processed paperwork for hazardous materials, ensuring safety guidelines were met prior to transport.
  • Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
  • Ensured compliance with U.S. Customs regulations when processing import and export documentation.

Customer Service Representative

Miami Marlins and Loan Depot Park
Miami, FL
07.2023 - 05.2025
  • Resolved customer inquiries and issues effectively, demonstrating problem-solving skills, adaptability, and a strong commitment to customer satisfaction.
  • Coordinated with kitchen staff, optimizing workflow and enhancing communication between departments to improve service speed and accuracy.
  • Managed high-pressure environments, ensuring efficient order processing and on-time service, reinforcing time management and operational efficiency.

Education

Bachelor of Business Administration - International Business, Logistics and Supply Chain Management

Florida International University
Miami, Florida
04-2026

Associate of Arts - Business Administration, Business Industry Operations, Business Specialist Certificate

Miami Dade College
Miami, Florida
07-2024

Industrial Engineering -

Universidad de Piura
Lima, Peru
07-2019

Skills

  • Air freight coordination
  • Export documentation
  • Dangerous goods handling
  • Document processing
  • Data analytics
  • Advanced Microsoft Excel proficiency
  • Customer service
  • Problem solving
  • Multitasking
  • Time management
  • Teamwork and collaboration
  • Communication skills
  • Learning management
  • Social media

Certification

  • Dangerous Goods for Air and Ground (IATA/49 CFR) – Basic
  • TSA-Training for Transporting Screened Cargo
  • Transportation Professional Certificate, CSCMP
  • International Logistics Foundations Certificate, CSCMP
  • Lean Six Sigma Foundations Certificate, NASBA
  • Professional Excel Specialist Certificate

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Dean’s List alumni

Timeline

Air Export Agent

Expeditors International of WA
05.2025 - Current

Customer Service Representative

Miami Marlins and Loan Depot Park
07.2023 - 05.2025

Bachelor of Business Administration - International Business, Logistics and Supply Chain Management

Florida International University

Associate of Arts - Business Administration, Business Industry Operations, Business Specialist Certificate

Miami Dade College

Industrial Engineering -

Universidad de Piura
Aitana Llerena