Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteLocation: Miami, FL
Open to relocation: Yes
Open To Work
Aitana Llerena
Miami,FL
Work Preference
Summary
Hardworking professional with a proactive attitude and the ability to learn quickly. Strong work ethic and devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Air Export Agent
Expeditors International of WA
Miami, FL
05.2025 - Current
- Coordinated and processed export documents, including commercial invoices, packing lists, air waybills, certificates of origin, shipper's letters of instruction, 7512, and other related documents.
- Coordinated air export shipments using industry-standard software systems.
- Managed end-to-end AOG shipments with urgency and accuracy to minimize aircraft downtime.
- Managed relationships with carriers to ensure timely delivery of goods.
- Resolved discrepancies in shipping documents and logistics processes.
- Coordinated driver dispatch for timely pickup and delivery of goods based on client schedules.
- Processed paperwork for hazardous materials, ensuring safety guidelines were met prior to transport.
- Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
- Ensured compliance with U.S. Customs regulations when processing import and export documentation.
Customer Service Representative
Miami Marlins and Loan Depot Park
Miami, FL
07.2023 - 05.2025
- Resolved customer inquiries and issues effectively, demonstrating problem-solving skills, adaptability, and a strong commitment to customer satisfaction.
- Coordinated with kitchen staff, optimizing workflow and enhancing communication between departments to improve service speed and accuracy.
- Managed high-pressure environments, ensuring efficient order processing and on-time service, reinforcing time management and operational efficiency.
Education
Bachelor of Business Administration - International Business, Logistics and Supply Chain Management
Florida International University
Miami, Florida04-2026
Associate of Arts - Business Administration, Business Industry Operations, Business Specialist Certificate
Miami Dade College
Miami, Florida07-2024
Industrial Engineering -
Universidad de Piura
Lima, Peru07-2019
Skills
- Air freight coordination
- Export documentation
- Dangerous goods handling
- Document processing
- Data analytics
- Advanced Microsoft Excel proficiency
- Customer service
- Problem solving
- Multitasking
- Time management
- Teamwork and collaboration
- Communication skills
- Learning management
- Social media
Certification
- Dangerous Goods for Air and Ground (IATA/49 CFR) – Basic
- TSA-Training for Transporting Screened Cargo
- Transportation Professional Certificate, CSCMP
- International Logistics Foundations Certificate, CSCMP
- Lean Six Sigma Foundations Certificate, NASBA
- Professional Excel Specialist Certificate
Languages
Spanish
Native/ Bilingual
Accomplishments
- Dean’s List alumni
Timeline
Air Export Agent
Expeditors International of WA
05.2025 - Current
Customer Service Representative
Miami Marlins and Loan Depot Park
07.2023 - 05.2025
Bachelor of Business Administration - International Business, Logistics and Supply Chain Management
Florida International University
Associate of Arts - Business Administration, Business Industry Operations, Business Specialist Certificate
Miami Dade College
Industrial Engineering -
Universidad de Piura