Aivah Stone
eugene
Summary
Dynamic and results-oriented professional with extensive experience at Currents at the Riverhouse, excelling in customer service and hospitality service expertise. Demonstrated ability to reduce wait times through effective multitasking and coordination with kitchen staff, enhancing guest satisfaction. Skilled in training new staff and handling high-volume dining environments, showcasing exceptional communication and empathy.
Overview
3
3
years of professional experience
Work History
Hostess, Server, Barback, Expo
Currents at the Riverhouse
03.2022 - 09.2024
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
High School Diploma -
Mountain View High School
Bend, OR06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Detail-oriented
- Exceptional communication
- Hospitality service expertise
- Safe food handling
- Special requests handling
- High volume dining
- Upselling
- Kitchen staff coordination
- Event planning
Timeline
Hostess, Server, Barback, Expo
Currents at the Riverhouse
03.2022 - 09.2024
High School Diploma -
Mountain View High School
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