Madison Chilcoat
Boise,ID
Summary
Proven in enhancing customer experiences at my places of employment, I excel in customer service and effective multitasking. My expertise in hospitality service and detail orientation led to improved efficiency and satisfaction. Skilled in phone etiquette and collaboration, I significantly contributed to team success, demonstrating a strong ability to manage diverse tasks with patience and empathy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Expo/Barback
Crave Kitchen & Bar
01.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Seasonal Cashier
Target
11.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Hostess
Smoky Mountain Pizzeria Grill
06.2021 - 11.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Pre-Nursing
Boise State University
Boise, ID05-2027
High School Diploma -
Eagle High School
574 N Park Ln. Eagle, ID 8361605-2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Interactive communication skills
- Hospitality service expertise
- Efficient collaboration
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Hostess/Expo/Barback
Crave Kitchen & Bar
01.2022 - Current
Seasonal Cashier
Target
11.2021 - 01.2022
Hostess
Smoky Mountain Pizzeria Grill
06.2021 - 11.2021
No Degree - Pre-Nursing
Boise State University
High School Diploma -
Eagle High School
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