AIvy Archuleta
Santa Cruz,NM
Summary
Accounting professional with thorough understanding of financial processes and administrative support. Contributed to accurate bookkeeping and maintained organized financial records, ensuring compliance with company policies. Known for effective team collaboration and adaptability to changing priorities, leveraging excellent time management and communication skills. Demonstrated ability to learn quickly and provide caring and professional customer service. Skilled in financial management, hospitality services and as a caregiver. With a proven track record of fostering positive guest relations and achieving significant operational improvements.
Overview
15
15
years of professional experience
Work History
Accountant Assistant
James Dinkel, P.C
08.2020 - 02.2025
- Answered phone calls regarding financial matters such as payments due.
- Documented business expenses and sales.
- Helped prepare month-end, quarterly and year-end closings.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Greeted and directed visitors to appropriate personnel to foster welcoming atmosphere.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports.
Front Desk Shift Manager
Ojo Caliente Mineral Springs Resort and Spa
04.2010 - 03.2020
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Collaborated with housekeeping and maintenance staff to address room issues quickly, maintaining a high level of guest satisfaction.
- Reviewed daily arrivals report, anticipating any special requests or needs from incoming guests before their arrival at the hotel.
Education
Associate of Arts - Accounting And Psycology
Northern New Mexico College
Española, NM12-2027
Skills
- Bank reconciliation
- Scheduling flexibility
- Bookkeeping
- Guest relations
- Staff management
- Invoice processing
- Reservation management
- Customer service
- Account reconciliation
- Telephone and email etiquette
- Invoice preparation
- Check-in and Check-out procedures
- Hospitality services
- Financial management
- Cash handling
- Payroll administration
- Customer service expertise
- Tax preparation assistance
- Guest services
- Employee training
- Scheduling and calendar management
- Hospitality management
Languages
Spanish
Native or Bilingual
Timeline
Accountant Assistant
James Dinkel, P.C
08.2020 - 02.2025
Front Desk Shift Manager
Ojo Caliente Mineral Springs Resort and Spa
04.2010 - 03.2020
Associate of Arts - Accounting And Psycology
Northern New Mexico College
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