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Aiyan Mohamed
Eagan,MN
Work Preference
Summary
Dedicated healthcare professional with 7+ years of experience in sales and member operations, specializing in relationship building, community education and enrollment support. Proven ability to engage diverse populations, communicate complex healthcare information clearly and collaborate with cross-functional teams to drive member engagement and support organizational growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Sales & Retention Specialist
UCare of Minnesota
Minneapolis, Minnesota
10.2022 - 06.2025
- Collaborated with county agencies and third-party partners to achieve member retention goals.
- Coordinated monthly community events to enhance sales and member engagement.
- Performed data entry in CRM systems to maintain accurate member records.
- Handled high-volume inbound calls, addressing member inquiries and guiding plan-related decisions.
- Conducted outbound and cold calls to connect with prospective members and support enrollment efforts.
- Managed email communications with care coordinators and county partners, ensuring timely responses and follow-up for improved member retention.
Sales & Member Operations Specialist
UCare of Minnesota
Minneapolis, Minnesota
06.2018 - 09.2022
- Assisted members with inquiries regarding benefits, claims, and coverage across multiple health plans to ensure understanding and satisfaction.
- Responded to inquiries from current and prospective members via phone, delivering clear and accurate information.
- Provided in-person support for walk-in members, resolving concerns efficiently and professionally.
- Collaborated with internal teams to ensure accurate information sharing and smooth member support.
- Processed enrollment data in CRM systems using BRC reply cards, contributing to streamlined enrollment efforts.
- Generated and maintained monthly activity reports for SNP team, enabling tracking of performance and outreach efforts.
- Updated and managed SharePoint site with current SNP resources, documents and sales materials.
- Volunteered with Meals on Wheels, delivering meals to members and supporting community-based care initiatives.
Education
Bachelor of Science - Marketing Major & Minor in Psychology
Metropolitan State University
Saint Paul, MN12-2026
Bachelor of Science - Marketing Major & Minor in Psychology
Concordia University
Saint Paul, MNSkills
- Sales strategies
- Customer retention
- Client relationship building
- Account management
- Sales presentations
- Objection handling
- Cold calling
- Contact follow-up
- CRM software
- Performance tracking
- Customer service
- Team collaboration
- Effective communication
- Customer empathy
- Relationship management
- Interpersonal communication skills
- Community engagement
- Post-sales support
Certification
- 60 HR Medical Healthcare Interpreter Training
- Resident Insurance Producer License - Accident & Health
- 2026 Medicare + Fraud, Waste and Abuse Training
Timeline
Sales & Retention Specialist
UCare of Minnesota
10.2022 - 06.2025
Sales & Member Operations Specialist
UCare of Minnesota
06.2018 - 09.2022
Bachelor of Science - Marketing Major & Minor in Psychology
Metropolitan State University
Bachelor of Science - Marketing Major & Minor in Psychology
Concordia University