Tim Congleton
Saratoga Springs
Summary
Dynamic sales and customer support professional with a proven track record at many companies, specializing in client relationship building and CRM proficiency. Excelled in enhancing customer retention and streamlining sales processes, achieving significant efficiency improvements. Skilled in both strategic sales consultation and fostering lasting customer relationships, demonstrating exceptional account management and post-sales support.
Overview
10
10
years of professional experience
Work History
Sales & Retention Specialist
MDF Commerce / Periscope Holdings
03.2018 - 09.2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed a book of clients on a semi and annual basis to renew their subscription while training on any new feature or upcoming product.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Shift Supervisor
Daniels Academy
06.2016 - 03.2018
- Managing, training and cultivating multiple employees and grooming them to have the same vision and values as the company.
- Managing shifts to sure things are run efficiently while multi-tasking many different goals on different timelines.
- Effectively managing stress of myself and employees to increase and stabilize productivity.
Sales & Customer Service Agent
Solutionreach
12.2015 - 06.2016
- Assisting businesses with strategies, software and advice on how to further the growth in their business.
- Selling software to push growth and stability into their business to bring in new clients.
- Maintaining a professional attitude with goals and values on par with the owners ideals and business needs.
Sales Representative
Scout Industries
06.2015 - 12.2015
- Assisting businesses with relevant SEM and SEO strategies to grow the future of their business.
- Keeping in touch with businesses to maintain an effective level of sales throughout each quarter
- Built diverse and consistent sales portfolio.
Sales & Customer Service Agent
Trizon
10.2014 - 06.2015
- Help business owners identify the best solution for their business and help their marketing via software to connect them to relevant clients
- Introduce / explain business model and how Lead generation for Technology Company software solution can develop efficiencies and develop business for professionals.
- Help users feel comfortable using the site. Make sure they're trained to send out quality quotes with a fully completed profile.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Rangeview
Aurora, CO05-2010
Skills
- Client relationship building
- Performance tracking
- CRM proficiency
- Upselling strategies
- Objection handling
- Sales consultation
- Closing talents
- Customer service
- Account management
- Post-sales support
- Relationship management
- Customer retention
Timeline
Sales & Retention Specialist
MDF Commerce / Periscope Holdings
03.2018 - 09.2024
Shift Supervisor
Daniels Academy
06.2016 - 03.2018
Sales & Customer Service Agent
Solutionreach
12.2015 - 06.2016
Sales Representative
Scout Industries
06.2015 - 12.2015
Sales & Customer Service Agent
Trizon
10.2014 - 06.2015
High School Diploma -
Rangeview
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