Danaile Johnson
Sales Retention Specialist
Coopersville,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Retention Specialist
Charter Communications, Spectrum
Walker, MI
10.2019 - Current
- Analyzed customer data to identify potential sales opportunities.
- Negotiated and maintained customer retention contracts.
- Created customized campaigns for existing customers to increase sales.
- Provided technical support on products, services, and account issues.
- Collaborated with other departments to ensure the best possible service delivery.
- Resolved customer complaints in a timely manner.
- Assisted in training new employees on sales techniques and procedures.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Collected deposits or payments and arranged for billing.
- Referred unresolved customer grievances to designated departments for further investigation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
Property Manager
New Standard Equities
Oak Harbor , WA
04.2014 - 05.2019
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
Education
High School Diploma -
Blue Ridge High School
Farmer City, ILSkills
- Customer Empathy
- Client Relationship Building
- Performance Tracking
- Upselling strategies
- Client Service
- Sales closing
- Customer Needs Assessment
- Customer Retention
- Customer Service
- Account Management
- Retention Strategies
- Customer Relations
- Negotiation Tactics
- Product and Service Sales
Timeline
Sales Retention Specialist
Charter Communications, Spectrum
10.2019 - Current
Property Manager
New Standard Equities
04.2014 - 05.2019
High School Diploma -
Blue Ridge High School