Ahmed Mendy
653 208th St Pasadena,MD
Summary
Seasoned Sales and Tech Representative with over eight years of experience cultivating customer relationships through excellent communication and service skills. Proficient team player with strong background in diverse environments. Works well independently to handle assignments and a quick learner with good computer abilities. Influential. Motivated professional with exceptional multitasking, organizational and time management abilities. Expertise in customer relationship management, prospecting and sales. Proficient in Salesforce applications and Microsoft Office.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales & Retention Specialist
State Farm Insurance Companies/ Agent Office
Remote
11.2021 - Current
- Maintained accurate client and Policy data in accordance with laws, regulations, policies, and procedures
- Managed daily operational functions of BOD and service tasks including: sending payment reminders to non-pay cancellations members, Taking payments, helping clients with billing issues and schedule meetings for agent in office
- Developed leads by establishing customer relationships through pivots and referrals and follow up systems with customers, as needed
- Worked closely with the agent to gain an understanding of the agent’s role and office logistics, including effective ways to network.
Salesperson
Nordstrom
Columbia, Maryland
06.2018 - 03.2021
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Engaged customers and built connections to drive long-term sales
- Generated sales leads by using expert knowledge of product and sense of style
- Made Top 25 in annual sales for 2019
- Consistently organized and restocked display racks to keep the store ready for customer needs.
Technical Support Specialist
MarketSource/ Target Tech
Columbia, MD
05.2017 - 03.2020
- Guided users step-by-step through installations and technical fixes via phone call, email, and live chat
- Evaluated functionality and performance of software and hardware, recommending improvements and solutions
- Diagnosed technical issues, identifying, and implementing corrective solutions
- Scheduled and executed software installations and upgrades
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Account Manager/Safety Management
ZERIN BUSINESS CONSULTING
McLean, VA
01.2011 - 01.2017
- Generate new sales in prospective accounts and respond to customer requests via telephone and email
- Demonstrates clear understanding of the business operation process communication in one-on-one based sales environment with potential customers Provide daily accurate forecasts to the sales organization and executive management
- Developed new process for employee evaluation which resulted in marked performance improvements
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Assisted various business groups with document organization and dissemination during acquisitions.
Senior Package Handler
UNITED PARCEL SERVICES
Laurel, MD
06.2011 - 06.2016
- 4 years experience on the floor setting, sorting, and bagging packages
- Member of the hub safety committee responsible for making sure fellow employees work safely and efficiently (Mentoring, safety awareness events)
- Responsible for Organizing open floor space; adhering to storage design principles
- Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and Employee safety.
Education
Associate of Arts - BUSINESS ADMINISTRATION
Montgomery College
Skills
- Verbal communication Relationship Building
- Problem-solving Customer service
- Report writing Visual data representation Business performance analysis Database maintenance
- Service-Oriented
- Policyholder Communication
- Direct Marketing
Certification
- Property and Casualty Pre-liscensed Online Course Completion - A.D. Banker & Company
Timeline
Sales & Retention Specialist
State Farm Insurance Companies/ Agent Office
11.2021 - Current
Salesperson
Nordstrom
06.2018 - 03.2021
Technical Support Specialist
MarketSource/ Target Tech
05.2017 - 03.2020
Senior Package Handler
UNITED PARCEL SERVICES
06.2011 - 06.2016
Account Manager/Safety Management
ZERIN BUSINESS CONSULTING
01.2011 - 01.2017
Associate of Arts - BUSINESS ADMINISTRATION
Montgomery College
- Property and Casualty Pre-liscensed Online Course Completion - A.D. Banker & Company
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