Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

MELANIE NETTLE

Troy,MI
MELANIE NETTLE

Summary

Knowledgeable and dedicated

professional with extensive customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

31
years of professional experience
2
Certifications

Work History

State Farm Insurance- Agent Eric Schlicht
Rochester, MI

Service Specialist
04.2022 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided knowledgeable service and support for all customer needs.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Resolved concerns with products or services to help with retention and drive sales.

State Farm Insurance- Agent Adrian Hunter
Warren, MI

Office Manager
01.2021 - 03.2022

Job overview

  • Deliver great verbal and written communication skills via email, text, over the phone, as well as in person.
  • Successfully investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts and generated reports for company database.

State Farm Insurance- Agent Terrill Mayberry
Birmingham, MI

Executive Administrative Assistant
06.2020 - 01.2021

Job overview

  • Promote policyholder retention through high quality service and follow through.
  • Review, evaluate and categorize incoming documents to ensure accuracy.
  • Scheduled appointments and handled calenders for agent.
  • Provide extensive service and administrative assistance to agent's book of business plus two temporarily assigned books.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and responded accordingly to support executive and team members.

State Farm- Bill Nettle
Troy, MI

Customer Service Specialist
07.1994 - 05.2020

Job overview

  • Analyze customer needs and provide the best options based on client's needs and goals
  • Process applications, payments, corrections, endorsements and cancellations
  • Convey complex information about protection and coverage to prospects and policyholders and provided outstanding customer service
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Kohls Department Store
Howell, MI

Administrative Assistant
10.2015 - 05.2018

Job overview

  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems at direction of store manager.
  • Organized orientations and initial training for new employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Generated spreadsheets detailing sales information.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Completed weekly payroll for 75-125 employees.

Education

Baker College
Auburn Hills, MI

from Course Work Toward B.A. in Elementary Education

University Overview

Skills

Process optimization

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Certification

Property and Casualty license- State do Michigan[Area of expertise] License - [Timeframe]

Timeline

Service Specialist
State Farm Insurance- Agent Eric Schlicht
04.2022 - Current
Office Manager
State Farm Insurance- Agent Adrian Hunter
01.2021 - 03.2022
Executive Administrative Assistant
State Farm Insurance- Agent Terrill Mayberry
06.2020 - 01.2021
Administrative Assistant
Kohls Department Store
10.2015 - 05.2018
Customer Service Specialist
State Farm- Bill Nettle
07.1994 - 05.2020
Baker College
from Course Work Toward B.A. in Elementary Education

Property and Casualty license- State do Michigan[Area of expertise] License - [Timeframe]

Life and Health license- State of Michigan

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MELANIE NETTLE