Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

MELANIE NETTLE

Troy,MI
MELANIE NETTLE

Summary

Knowledgeable and dedicated

professional with extensive customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

31
years of professional experience
2
Certifications

Work History

State Farm Insurance- Agent Eric Schlicht, Rochester, MI

Service Specialist
2022.04 - Current (2 years & 5 months)

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided knowledgeable service and support for all customer needs.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Resolved concerns with products or services to help with retention and drive sales.

State Farm Insurance- Agent Adrian Hunter, Warren, MI

Office Manager
2021.01 - 2022.03 (1 year & 2 months)

Job overview

  • Deliver great verbal and written communication skills via email, text, over the phone, as well as in person.
  • Successfully investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts and generated reports for company database.

State Farm Insurance- Agent Terrill Mayberry, Birmingham, MI

Executive Administrative Assistant
2020.06 - 2021.01 (7 months)

Job overview

  • Promote policyholder retention through high quality service and follow through.
  • Review, evaluate and categorize incoming documents to ensure accuracy.
  • Scheduled appointments and handled calenders for agent.
  • Provide extensive service and administrative assistance to agent's book of business plus two temporarily assigned books.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and responded accordingly to support executive and team members.

State Farm- Bill Nettle, Troy, MI

Customer Service Specialist
1994.07 - 2020.05 (25 years & 10 months)

Job overview

  • Analyze customer needs and provide the best options based on client's needs and goals
  • Process applications, payments, corrections, endorsements and cancellations
  • Convey complex information about protection and coverage to prospects and policyholders and provided outstanding customer service
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Kohls Department Store, Howell, MI

Administrative Assistant
2015.10 - 2018.05 (2 years & 7 months)

Job overview

  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems at direction of store manager.
  • Organized orientations and initial training for new employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Generated spreadsheets detailing sales information.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Completed weekly payroll for 75-125 employees.

Education

Baker College Auburn Hills, MI

from Course Work Toward B.A. in Elementary Education

University Overview

Skills

Process optimization

undefined

Certification

Property and Casualty license- State do Michigan[Area of expertise] License - [Timeframe]

Timeline

Service Specialist
State Farm Insurance- Agent Eric Schlicht
2022.04 - Current (2 years & 5 months)
Office Manager
State Farm Insurance- Agent Adrian Hunter
2021.01 - 2022.03 (1 year & 2 months)
Executive Administrative Assistant
State Farm Insurance- Agent Terrill Mayberry
2020.06 - 2021.01 (7 months)
Administrative Assistant
Kohls Department Store
2015.10 - 2018.05 (2 years & 7 months)
Customer Service Specialist
State Farm- Bill Nettle
1994.07 - 2020.05 (25 years & 10 months)
Baker College
from Course Work Toward B.A. in Elementary Education

Property and Casualty license- State do Michigan[Area of expertise] License - [Timeframe]

Life and Health license- State of Michigan

Similar Profiles

  • Liz Nordloh

    Liz NordlohLiz Nordloh

    Account Manager at Dan Costley, State Farm Insurance AgentAccount Manager at Dan Costley, State Farm Insurance Agent

    View Profile
  • Christine Mayne

    Christine MayneChristine Mayne

    Office Representative / Licensed Insurance Agent at Steven R. Fisher, State Farm Insurance AgentOffice Representative / Licensed Insurance Agent at Steven R. Fisher, State Farm Insurance Agent

    View Profile
  • Robin Kosmowski

    Robin KosmowskiRobin Kosmowski

    Insurance Account Representative at AGENT PAUL M. GNALL, STATE FARM INSURANCEInsurance Account Representative at AGENT PAUL M. GNALL, STATE FARM INSURANCE

    View Profile
MELANIE NETTLE