Summary
Overview
Work History
Education
Skills
Timeline
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Kailey Cooper

Troy,MI

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Ecommerce Manager & Sale Support

Novarlo
02.2025 - Current
  • Delivered exceptional customer support through phone, email, and chat.
  • Managed and updated Shopify e-commerce platform.
  • Resolved technical issues for smooth operations.
  • Published engaging blogs and marketing content.
  • Supported marketing initiatives and content updates.
  • Collaborated with sales and marketing teams.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Maintained spreadsheets with accurate inventory and status.
  • Purchased new products and oversaw inventory stocking and availability.

Pharmacy Service Representative

CVS Pharmacy
11.2024 - 02.2025
  • Maintained customer and transaction records.
  • Coordinated with pharmacy staff and providers.
  • Processed insurance claims.
  • Handled transactions and billing.
  • Assisted patients with inquiries and needs.
  • Ensured accurate data entry.
  • Verified patient prescription pickups.

Call Center Representative

BELFOR Property Restoration
12.2023 - 10.2024
  • Probed to determine service needs.
  • Resolved inquiries to meet benchmarks.
  • Delivered knowledgeable service.
  • Met benchmarks for speed and accuracy.
  • Fostered team collaboration.
  • Used knowledge base effectively.

Quality Coach

Majorel
07.2022 - 11.2023
  • Partnered with teams on quality score improvements.
  • Developed job aids and delivered training.
  • Audited and recommended system/process improvements.
  • Delivered coaching and training.
  • Reviewed training materials and QA tools.

COVID-19 Screener

Kelly Services
06.2021 - 04.2022
  • Screened employees and guests.
  • Sanitized work area and instruments.
  • Distributed protective equipment.
  • Promoted hygiene and social distancing.

Operator

Avancez
01.2020 - 04.2021
  • Performed projects to meet goals.
  • Monitored control panels.
  • Followed safety procedures.
  • Documented production and quality.
  • Inspected finished products.

Operator

Burgaflex
01.2019 - 01.2020
  • Completed production tasks.
  • Graded and measured materials.
  • Labeled and shipped products.
  • Tracked and classified defects.
  • Reported equipment issues.

Education

Certificate - Web Development

Michigan State Coding Bootcamp
Online
07.2022

High School Diploma - undefined

Grand Blanc Community High School
Grand Blanc, MI
06.2017

Skills

  • Relationship building
  • Attention to detail
  • Time management and prioritization
  • Team collaboration
  • Social media management
  • Customer service excellence
  • Problem-solving skills
  • Patient confidentiality
  • Insurance verification processes
  • Prescription fulfillment expertise
  • Pharmacy terminology knowledge
  • E-commerce operations
  • Shopify management

Timeline

Ecommerce Manager & Sale Support

Novarlo
02.2025 - Current

Pharmacy Service Representative

CVS Pharmacy
11.2024 - 02.2025

Call Center Representative

BELFOR Property Restoration
12.2023 - 10.2024

Quality Coach

Majorel
07.2022 - 11.2023

COVID-19 Screener

Kelly Services
06.2021 - 04.2022

Operator

Avancez
01.2020 - 04.2021

Operator

Burgaflex
01.2019 - 01.2020

High School Diploma - undefined

Grand Blanc Community High School

Certificate - Web Development

Michigan State Coding Bootcamp

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