Liz Nordloh
Murray,Utah
Summary
Proven Account Manager with a track record of enhancing customer satisfaction and retention at Dan Costley, State Farm Insurance Agent, by leveraging exceptional customer service and client relationship management skills. Expert in resolving escalated issues, ensuring client loyalty, and licensed in Property & Casualty and Life insurance. Demonstrates strong teamwork and collaboration abilities, contributing to sustained client relationships.
Overview
26
26
years of professional experience
Work History
Account Manager
Dan Costley, State Farm Insurance Agent
2019.11 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Licensed in Property & Casualty and Life insurance.
Account Manager
Al Hasna, State Farm Insurance Agency
1998.09 - 2019.10
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Licensed in Property & Casualty and Life insurance.
Education
High School Diploma -
East High School
Salt Lake City, UT06.1987
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Customer Relationships
Timeline
Account Manager
Dan Costley, State Farm Insurance Agent
2019.11 - Current
Account Manager
Al Hasna, State Farm Insurance Agency
1998.09 - 2019.10
High School Diploma -
East High School
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