Michael Barbarulo
Troy,NY
Summary
Detail-oriented and results-driven insurance agent with extensive experience assessing complex client needs and delivering tailored solutions. Skilled in analyzing data, verifying information, and building trust with clients through clear communication and discretion. Adept at uncovering inconsistencies, managing sensitive information, and producing precise outcomes under tight deadlines. Committed to leveraging strong analytical abilities and a passion for problem-solving to excel in a challenging, dynamic role.
Overview
9
9
years of professional experience
Work History
Office Manager /Licensed Insurance Producer
Pete Sleasman - State Farm Insurance Agent
11.2019 - Current
- Proactively identified opportunities to cross-sell insurance products to customers, resulting in increased sales and revenue year over year.
- Streamlined service processes to improve efficiency and response times, allowing for better management of a heavy service workload while still meeting or exceeding customer expectations.
- Stayed up-to-date on industry trends and regulations, regularly attending training and education programs to ensure a high level of expertise and knowledge of the insurance market.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Bartender / Front of House Manager
Moscatiellos Italian Family Resturant
11.2018 - 09.2024
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Utilized exceptional interpersonal skills to build strong relationships with customers and create a welcoming environment that encouraged repeat business.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained a high level of accuracy and attention to detail in managing drink orders and payment transactions, ensuring that all transactions were completed smoothly and without errors.
Office / Property Manager
EJP Inc.
09.2016 - 11.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
High School Diploma -
Averill Park High School
Averill Park, NY05-2016
Skills
- Analytical Thinking and Problem-Solving
- Attention to Detail
- Research and Data Analysis
- Risk Assessment
- Time Management and Organization
- Technology Proficiency
State Licenses
Property/Casualty Agent: PC-1581871
Life, Accident, and Health Agent: LA-1581871
Timeline
Office Manager /Licensed Insurance Producer
Pete Sleasman - State Farm Insurance Agent
11.2019 - Current
Bartender / Front of House Manager
Moscatiellos Italian Family Resturant
11.2018 - 09.2024
Office / Property Manager
EJP Inc.
09.2016 - 11.2018
High School Diploma -
Averill Park High School
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