Summary
Overview
Work History
Education
Skills
References
Timeline
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Aiyana Daniels-Asberry

Cypress,Texas

Summary

Dedicated and highly motivated professional seeking a customer service position with benefits, leveraging a solid background in administration, childcare, and warehouse operations.

Overview

2
2
years of professional experience

Work History

Amazon Warehouse Specialist (Customer Return)

Amazon
09.2023 - 03.2024
  • Managed efficient processing of customer returns in high-volume warehouse setting
  • Utilized technical skills to navigate and operate various warehouse management systems
  • Collaborated with team members to ensure accurate inventory management and timely processing
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Administrative Assistant for Client Services

Circle of Faith, CDC (Remote)
06.2022 - 01.2024
  • Provided support to Executive Director, ensuring seamless communication between clients and organization
  • Utilized excellent written and verbal communication skills to address customer inquiries and concerns
  • Developed and maintained organized systems for efficient workflow within customer service department
  • Managed technology streaming devices (Zoom and MS Team)
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created and maintained databases to track and record customer data.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Volunteered to help with special projects of varying degrees of complexity.

Childcare Lead Teacher

Kiddie Academy
10.2022 - 09.2023
  • Facilitated, nurtured and engaged in learning environment for young children as lead teacher
  • Designed and implemented age-appropriate activities to promote cognitive and social development
  • Maintained open communication with parents, providing regular updates on their child's progress
  • Supported students social-emotional development by creating nurturing and inclusive atmosphere in classroom
  • Collaborated with colleagues to develop interdisciplinary lesson plans that connected various subjects.

Education

High School Diploma -

Cypress Spring High School
Cypress, TX
01.2017

Skills

  • Written and Verbal Communication
  • Office Management
  • Professional Communication
  • Customer Service
  • Organizational Skills
  • Team Collaboration
  • Work effectively with minimal supervision and contribute to a positive team environment
  • Attention to Detail
  • Problem-Solving
  • File Organization
  • Time Management
  • Computer Proficiency

References

Available upon request

Timeline

Amazon Warehouse Specialist (Customer Return)

Amazon
09.2023 - 03.2024

Childcare Lead Teacher

Kiddie Academy
10.2022 - 09.2023

Administrative Assistant for Client Services

Circle of Faith, CDC (Remote)
06.2022 - 01.2024

High School Diploma -

Cypress Spring High School

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Aiyana Daniels-Asberry