Aiyana Lino
Victorville,CA
Summary
Proven professional with a track record of enhancing customer experiences at Panda Express by implementing effective problem-solving and conflict management strategies. Excelled in fostering team collaboration and exceeding sales targets, demonstrating exceptional communication and cash handling expertise. Cultivated strong relationships with families as a Babysitter, ensuring safety and reliability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Counter Helper
Panda Express
05.2024 - Current
- Trained new employees on company policies and procedures, fostering a high level of professionalism among staff members.
- Proactively resolved minor complaints from patrons before they escalated into larger issues, preserving positive dining experiences.
- Developed strong rapport with customers through attentive listening and personalized service approaches.
- Performed routine maintenance tasks such as cleaning equipment or restocking supplies to maintain an efficient workplace atmosphere.
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Contributed to team goals by consistently meeting or exceeding daily sales targets.
Customer Service Representative
Family Business
11.2021 - Current
- Trained new employees on company policies and procedures, fostering a high level of professionalism among staff members.
- Proactively resolved minor complaints from patrons before they escalated into larger issues, preserving positive dining experiences.
- Developed strong rapport with customers through attentive listening and personalized service approaches.
- Performed routine maintenance tasks such as cleaning equipment or restocking supplies to maintain an efficient workplace atmosphere.
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Contributed to team goals by consistently meeting or exceeding daily sales targets.
Babysitter
Parents Of Children
11.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Education
High Desert Premier Academy
Apple Valley, CA05.2024
Skills
- Workplace Safety
- Cleanliness standards
- Cash handling expertise
- Food Safety Compliance
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
- Customer Engagement
- Conflict Management
- Positive Attitude
- Teamwork and Collaboration
- Team Player
- Attention to Detail
- Reliability
- Excellent Communication
- Critical Thinking
Certification
Food handlers card
Additional Information
I am 18 and the oldest of 14 siblings. I have an impressive amount of patience and I am a quick learner. I am a team player and would be an excellent asset to your team!
Timeline
Counter Helper
Panda Express
05.2024 - Current
Customer Service Representative
Family Business
11.2021 - Current
Babysitter
Parents Of Children
11.2021 - Current
High Desert Premier Academy