Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Aiyana Pough

Summary

Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service. Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.

Overview

4
4
years of professional experience

Work History

Health Advisor

Pack Health
07.2023 - Current
  • Provided individualized health coaching sessions to clients, offering guidance on nutrition, exercise, and overall well-being
  • Developed personalized health plans tailored to clients' specific needs and goals
  • Tracked clients' progress and adjusted coaching strategies as needed for optimal results
  • Collaborated with the marketing team to develop and promote educational materials and resources on healthy habits and lifestyle choices for employees
  • Collaborated with other health advisors to develop and implement engaging and interactive workshops on topics such as stress management, mindfulness, and healthy eating for clients
  • Contribute to the development of new coaching techniques and strategies to enhance the effectiveness of health coaching sessions
  • Provide ongoing support and follow-up to clients to ensure successful implementation of health plans and consistency in achieving their goals.
  • Improved patient outcomes by developing and implementing personalized health plans.

Recruiter

Student Recruitment Team
04.2023 - 12.2023
  • Successfully attracted and informed prospective students about campus life and resources, resulting in a 15% increase in attendance at campus tours
  • Coordinated and shadowed operations staff over football, gaining insights into the recruitment process and contributing to a streamlined approach in handling recruits
  • Hosted engaging sessions during home games, leading to a 25% rise in the number of football recruits expressing interest in the university.

Vice-President

National Council of Negro Woman
08.2020 - 05.2023
  • Elected by a majority vote of the general body to serve as chief executive officer at The University of Alabama
  • Facilitated weekly meetings to communicate the plans of the organization to 40+ members
  • Collaborated with executive board members and campus organizations to create 50+ substantial events to promote education, encourage entrepreneurship and financial literacy while prioritizing civic engagement through community service and political awareness
  • Develop and implement strategies to engage and empower African American women in all areas of professional development, including leadership, entrepreneurship, and career advancement.

Education

Master of Science - Hospitality Management, Sport Hospitality

The University of Alabama
Tuscaloosa, AL
12.2024

Bachelor of Science - Public Health, Health Professions

The University of Alabama
Tuscaloosa, AL
05.2023

Skills

  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Social Media Management
  • Leadership
  • Teamwork
  • Collaboration
  • Customer Assistance
  • HIPAA Compliance
  • Health Education
  • CPR Certification
  • Problem Solving

Timeline

Health Advisor

Pack Health
07.2023 - Current

Recruiter

Student Recruitment Team
04.2023 - 12.2023

Vice-President

National Council of Negro Woman
08.2020 - 05.2023

Master of Science - Hospitality Management, Sport Hospitality

The University of Alabama

Bachelor of Science - Public Health, Health Professions

The University of Alabama

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Aiyana Pough